BHAVIN VITHALANI
Auckland,AUK
Summary
Passionate and committed professional with a keen focus on providing outstanding customer service. Possess in-depth knowledge of the travel industry and adept at leveraging a diverse skill set acquired through roles in Travel, Administration, and Risk Assurance. Multilingual and extensively traveled with a focus on building long-lasting relationships. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Travel Agent
Gagangiri Travels
Mumbai, India
06.2012 - 10.2019
- Assisted customers in selecting suitable flights, hotels, car rentals, and vacation packages that meet their needs and budget
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs
- Provided recommendations on destinations and travel itineraries as per customer needs and budget
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers
- Successfully managed group tours as an on tour manager to international holiday destinations like Singapore, Malaysia Bali and Dubai
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients
- Analyzed current trends in the industry to understand customer preferences and make recommendations accordingly
- Ensured compliance with applicable laws and regulations regarding entry and visa requirements and sale of travel products or services.
Brand Ambassador
The In Group
Auckland, AUK
08.2020 - Current
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas
- Generated leads for future business opportunities by collecting customer contact information during promotional events
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations
- Boosted brand awareness by engaging with potential customers and presenting product benefits in an appealing manner.
Site Administrator
Dempsey Wood Civil
Auckland, AUK
05.2021 - 07.2022
- Assisted the project manager on site with administration duties
- Ensured that all relevant documentation was up-to-date throughout the life cycle of each project
- Enhanced internal communication by creating a centralized information hub accessible to all staff members
- Prepared presentations related to ongoing projects for senior management review
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures
- Recorded and maintained employee/worker timesheets
- Led induction and onboarding of new employees, workers and site visitors
- Conducted regular audits of administrative and operational processes, identifying areas for improvement and implementing solutions accordingly
- Involved in ordering of construction materials required on site and organizing their deliveries/pickups
- Reported and maintained data of all the current plant and machinery on site, including hiring and off hiring of plants.
Analyst - Risk Assurance
PricewaterhouseCoopers (PwC)
Mumbai, India
09.2017 - 08.2018
- Part of a 10-member team in the automobile division of risk assurance practice, offering internal audit services to a leading car brand
- Identified trends and patterns in large datasets, leading to actionable insights for business growth
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports
- Analyzed customer data to determine trends in purchasing behavior
- Collaborated with stakeholders across departments to define requirements for new projects
- Oversaw and executed comprehensive audits, identifying and rectifying discrepancies in pricing strategies
- Reviewed existing policies and procedures against industry standards for compliance purposes.
Education
Business Management (Level 8) Post-graduate Diploma -
Auckland University of Technology
Financial markets Bachelor of Commerce -
University of Mumbai
IATA/UFTAA Foundation & EBT course Diploma -
IATA training and development institute
International Airlines and Travel Management Diploma -
IITC Thane
Computerised Reservation System – Galileo Training program -
IITC Thane
Skills
- Exceptional Communication and Interpersonal Skills
- Sales and Negotiation Skills
- Customer Service Excellence
- Adaptability and Problem-Solving
- Time Management and Organizational Skills
- Cultural Sensitivity
- Attention to Detail
- Sales Forecasting and Goal-Oriented
- Lead Generation, Networking and Relationship Building
- Crisis Management
- Microsoft Office 365 Suite
- Audits and Risk Assurance
- Profound knowledge of the Travel and Tourism Industry
- Regulations and Compliance
- Itinerary Planning
Certification
- Project Management Foundations: Risk | LinkedIn Learning
- Career Essentials in Generative AI by Microsoft and LinkedIn | Microsoft and LinkedIn
- Consulting Foundations | LinkedIn Learning / Project Management Institute (PMI)
Timeline
Site Administrator
Dempsey Wood Civil
05.2021 - 07.2022
Brand Ambassador
The In Group
08.2020 - Current
Analyst - Risk Assurance
PricewaterhouseCoopers (PwC)
09.2017 - 08.2018
Travel Agent
Gagangiri Travels
06.2012 - 10.2019
Business Management (Level 8) Post-graduate Diploma -
Auckland University of Technology
Financial markets Bachelor of Commerce -
University of Mumbai
IATA/UFTAA Foundation & EBT course Diploma -
IATA training and development institute
International Airlines and Travel Management Diploma -
IITC Thane
Computerised Reservation System – Galileo Training program -
IITC Thane
Similar Profiles
ROHAN RANASINGHEROHAN RANASINGHE
Consultant at WINGS CLASSIC TOURS & TRAVELS LTD / WINGS TRAVELSConsultant at WINGS CLASSIC TOURS & TRAVELS LTD / WINGS TRAVELS
Kelsey MotleyKelsey Motley
Call Center Representative at Smarter Travels LLCCall Center Representative at Smarter Travels LLC
Nelson JohnNelson John
Sales Executive at Cosmos International Ltd ( Reliance Travels Ltd )Sales Executive at Cosmos International Ltd ( Reliance Travels Ltd )