Bhavishika Dhingra
Papatoetoe Manukau,New Zealand
Summary
Professional HR expert with comprehensive experience in talent acquisition, employee relations, and benefits administration. Proven ability to enhance team collaboration and drive results through effective communication and conflict resolution. Skilled in handling multiple tasks with flexibility and efficiency, consistently meeting changing organizational needs. Recognized for reliability and strong interpersonal skills that foster positive workplace culture.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HR Coordinator – Leave Team
NZ Health Group
11.2023 - Current
- Manage support worker leave including scheduling, monitoring balances, and ensuring compliance with Employment, Holidays, GH, and Pay Equity legislation.
• Work closely with Service Centres and coordination teams to align leave planning with rostering requirements and client needs.
• Lead team discussions and support team building by checking in regularly with coordination and payroll teams to ensure smooth operations.
• Assist Support Workers with payroll queries, leave balances, and related HR matters.
• Oversee medical certificates and sick leave processes, ensuring proper documentation and compliance with company policy.
• Support onboarding and induction of new Support Workers, guiding them through policies, payroll, and HR procedures.
• Contribute to GH agreements, consultations, and negotiation of hours changes for staff.
• Monitor, manage, and report on workforce leave metrics, providing insights to leadership for planning and resourcing.
• Check compliance and clearances for Support Workers during employment to maintain workforce readiness.
• Provide consistent communication, support, and engagement with Support Workers to improve satisfaction and retention.
• Collaborate with payroll and HR teams to manage complex processes and ensure smooth day-to-day operations.
HR Coordinator Intern
Security Plus
12.2021 - 11.2023
- Administered end-to-end HR operations, including recruitment, onboarding, payroll processing, and employee record management, ensuring compliance with company policies and employment legislation.
• Streamlined recruitment workflows by coordinating candidate interviews, evaluating applications, and liaising with hiring managers to optimize talent acquisition processes.
• Maintained accurate and confidential employee records, overseeing documentation for contracts, performance evaluations, leave balances, and terminations.
• Facilitated payroll operations by collaborating with finance teams to verify timesheets, process salaries, and address employee payroll queries efficiently.
• Supported training and development initiatives, coordinating sessions, tracking employee progress, and ensuring adherence to mandatory compliance requirements.
• Oversaw the leave management process, reviewing medical certificates, approving leave requests, and ensuring alignment with organizational policies and statutory regulations.
• Acted as a pivotal liaison between employees and management, addressing HR-related queries, resolving workplace issues, and promoting positive employee engagement.
Crew Member
McDonalds Otahuhu
01.2021 - 01.2022
- Delivered exceptional customer service in a fast-paced environment, ensuring high levels of satisfaction and repeat business.
• Effectively multitasked between front-of-house operations, including order taking, food preparation, and cash handling.
• Maintained strict adherence to health, safety, and hygiene standards while working in the kitchen and dining areas.
• Demonstrated strong communication and interpersonal skills when interacting with team members and customers.
• Assisted in training new staff, providing guidance on operational procedures and customer service standards.
• Managed inventory and stock levels, supporting smooth daily operations and timely restocking of supplies.
• Resolved customer queries and complaints professionally, maintaining a positive brand image and promoting loyalty.
Education
Bachelor of Applied Management - HR and Project Management
Manukau Institute of Technology
Manukau, NZ01.2023
Diploma in New Zealand Business - Level 5 in Accounting Strand
Manukau Institute of Technology
Manukau, NZ01.2020
Skills
- Talent Acquisition & Workforce Planning
- Employee Relations & Conflict Resolution
- Performance Management & Appraisal Systems
- HR Policy Development & Compliance
- Learning & Development Program Design
- 6 Project Planning, Scheduling & Execution
- HR Analytics & Reporting
- Performance Improvement Planning
- Leadership Development & Succession Planning
- Maintains confidentiality
Certification
- Certifications - SHRM Senior Certified Professional (SHRM-SCP®️) 2025
- Master of AI HR & Recruitment
• The Complete Agile and Scrum Project Management Course
• The Project Management Course – Beginner to Project Manager
• Professional in Human Resources (HRCI-PHR) Certification
Timeline
HR Coordinator – Leave Team
NZ Health Group
11.2023 - Current
HR Coordinator Intern
Security Plus
12.2021 - 11.2023
Crew Member
McDonalds Otahuhu
01.2021 - 01.2022
Bachelor of Applied Management - HR and Project Management
Manukau Institute of Technology
Diploma in New Zealand Business - Level 5 in Accounting Strand
Manukau Institute of Technology
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