Bhavna Mehta
Pokeno
Summary
Experienced A+ Service Administrator with a background in healthcare and customer service industries. Demonstrated ability to coordinate and manage patient care, communicate with healthcare providers, and ensure regulatory compliance. Strong leadership and organizational skills, with a primary focus on delivering exceptional customer service.
Overview
9
9
years of professional experience
Work History
Service Administrator
Healthcare New Zealand
05.2023 - Current
- As a service administrator my job is to coordinate between clients and support workers
- Rostering cover to ensure they receive the support that they need when support worker being unavailable to work
- Provide case management services as needed and requested
- Deal with client’s complaints and issues and resolving them
- Liaising with RN regarding clients care plan and if they need reassessment
- Doing reports for the region and maintaining the paperwork.
Customer Service Representative/Barista (CSR)
BP Connect
09.2019 - 06.2023
- As a customer service representative, my main job is to ensure that customers receive excellent service with a smile, whether they are purchasing food or coffee from the café or buying retail products
- Assisting the café lead with stock-taking, placing orders, and processing them
- Maintaining outstanding store condition and merchandising
- Training new staff according to standard operating procedures
- Managing the café independently during shifts, which entailed making coffee, baking pies, and preparing Savory items
- Processing deliveries, providing customer service, and handled checkouts.
Customer Service/Decorator/Store Manager
The Cheesecake Shop
07.2015 - 08.2019
- I started as a cake decorator and was gradually asked to take on customer-facing responsibilities, such as selling cakes and discussing customer requirements for custom cakes
- Responsible for product quality and food safety
- Created weekly rosters and processed staff payroll
- Consistently developed new and forward-thinking business plans that resulted in a 30% increase in sales
- Dealt with customers via phone and email
- Managed stock levels and placed orders with suppliers
- Led, supervised, hired, trained, and managed a team of six direct reporting staff
- Managed stock to minimize wastage
- Ensured a clean and safe work environment by following health and safety protocols.
Education
Bachelor of Pharmacy -
Sinhgad Institute of Pharmaceutical Sciences
01.2011
Skills
- Customer service
- Attention to detail
- Time management & Teamwork
- Proficient in MS Office
Personal Information
Visa Status: NZ Citizen emailaddress@domain.com 0000 000 000 Suburb, State, Postcode
References
Available upon request
Hobbies and Interests
- Baking
- Cooking
- Photography
- Videography
Cooking, Dancing, Baking, Photography
I believe I am very good baker and love making cakes and capturing them.
Timeline
Service Administrator
Healthcare New Zealand
05.2023 - Current
Customer Service Representative/Barista (CSR)
BP Connect
09.2019 - 06.2023
Customer Service/Decorator/Store Manager
The Cheesecake Shop
07.2015 - 08.2019
Bachelor of Pharmacy -
Sinhgad Institute of Pharmaceutical Sciences
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