Summary
Overview
Work History
Education
Skills
Websites
Certification
Technical Tools Expertise
Personal Information
Disclaimer
Languages
Timeline
Generic
BHAVNA TANEJA

BHAVNA TANEJA

Christchurch,New Zealand

Summary

I bring over a decade of dynamic expertise in the service industry, marked by a proven ability to manage intricate projects while seamlessly integrating creative and strategic thinking to enhance the customer experience. My career has spanned diverse business divisions, marked by a consistent track record of delivering exceptional results. My primary focus is on project management, where I have skillfully led cross-functional teams to achieve ambitious objectives. My inventive problem-solving capabilities have led to groundbreaking innovations, providing transformative solutions for the organizations I've had the privilege to serve.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager: Holidays Product Development

MakeMyTrip.com - India's Biggest Online Travel Company
2021.11 - Current

Managing the entire product life cycle for Europe & Americas, building holiday product portfolio, designing customer experience journey, working with API vendors, tech development & experiments, creating holiday travel products, defining destination product vision and strategy, managing cross-functional interaction, stakeholder relationships, conducting product trainings, running campaigns, creating business proposals.

International Holidays Manager

Holxo Holidays by Nivalink Tours & Travels Pvt Ltd
2018.10 - 2021.11

Managing international holidays team, FIT business (sales, operations & product development), designing customer journey, working with B2B & B2C clientele, vendor management, product trainings, marketing initiatives, MICE operations, generating leads, maintaining stakeholder relationships.

Senior Travel Consultant

Yatra Online Pvt Ltd
2016.09 - 2018.09

International holiday sales expert, destination expert for various regions, generating leads, direct client handling, operational management, working with online software, maintaining CRM and sales reports, attending product trainings, maintaining vendor relations.

Marketing Assistant Travel Trade

Sartha Global Marketing
2016.03 - 2016.09

Handling marketing cooperatives with travel trade and airlines, digital marketing, trade meetings and events, conducting educationals for trade, working with PR team, making marketing and PR reports, CRM management, handling office responsibilities and coordinating with account managers and directors.

Executive Leisure Holidays

Signature Tours by Creative Travel
2014.08 - 2016.03

Outbound travel planner - FIT/MICE sales & operations, B2B sales, client meetings, coordination and negotiation, social networking, in-market product trainings, operational management, maintaining CRM and sales reports, generating leads, maintaining vendor relations, supporting in MICE operations, marketing and branding activities.

Outbound Travel Planner & Operations

Aircruise Vacations
2013.05 - 2014.08

Customizing outbound leisure packages, creating new golf packages, updating golf website, making fixed departures, generating leads, designing newsletters/mailers, maintaining CRM, maintaining records, supporting in MICE operations, supporting in marketing and branding activities.

Education

MASTERS OF TOURISM ADMINISTRATION (MTA) -

BANARAS HINDU UNIVERSITY, VARANASI INDIA
06.2013

B. A. (VOCATIONAL) TOURISM MANAGEMENT -

COLLEGE OF VOCATIONAL STUDIES, DELHI UNIVERSITY
06.2011

12TH CBSE BOARDS (HIGH SCHOOL DIPLOMA) -

MIRA MODEL SCHOOL, JANAK PURI
03.2008

10TH CBSE BOARDS (MID SCHOOL DIPLOMA) -

ST. MARK’S SR. SEC. PUBLIC SCHOOL, JANAK PURI
04.2006

Skills

  • Product and Service Knowledge
  • Business Strategic Planning
  • Revenue & Budgeting
  • Customer Experience Enhancement
  • Vendor Relations & Account Management
  • Contracting & Negotiation
  • Branding & Awareness
  • Data Analysis
  • Operations Management
  • Product Trainings
  • Technical Tools Experience
  • Google Analytics

Certification

  • CERTIFICATE COURSE OF EARN WHILE YOU LEARN (EWYL)

INDIAN INSTITUTE OF TOURISM AND TRAVEL MANAGEMENT (IITTM), MINISTRY OF TOURISM DURATION: 21 DAYS

  • A1 LEVEL IN SPANISH LANGUAGE (4 MODULES)

INSTITUTO CERVANTES, SPANISH CULTURAL CENTRE, NEW DELHI.

Technical Tools Expertise

  • GDS: Amadeus
  • B2B Services Booking Engines: Hotelbeds, Rezlive, GRN, GTA, Etc
  • CRM Software’s: Zoho, Plex, Hubspot, Etc
  • Ms Office Desktop & Online (Ms Excel, Ms Power Point, Ms Docs. Etc)
  • Google Advanced Features (Google Sheets, Docs, Ppt, Analytics, Alerts, Etc)
  • ChatGPT, AI Tools
  • Social Media Marketing Tools Handling (Learnt Digital Marketing Online)
  • Designing & Editing Tools : Adobe Acrobat Professional, Canva, Benchmark, Mailchimp Etc

Personal Information

  • Marital Status: MARRIED
  • Date of Birth: 01/14/1991

Disclaimer

I HEREBY DECLARE THAT ALL THE INFORMATION’S FURNISHED ABOVE ARE TRUE TO THE BEST OF MY KNOWLEDGE AND BELIEF.

Languages

Hindi
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
French
Elementary

Timeline

Assistant Manager: Holidays Product Development

MakeMyTrip.com - India's Biggest Online Travel Company
2021.11 - Current

International Holidays Manager

Holxo Holidays by Nivalink Tours & Travels Pvt Ltd
2018.10 - 2021.11

Senior Travel Consultant

Yatra Online Pvt Ltd
2016.09 - 2018.09

Marketing Assistant Travel Trade

Sartha Global Marketing
2016.03 - 2016.09

Executive Leisure Holidays

Signature Tours by Creative Travel
2014.08 - 2016.03

Outbound Travel Planner & Operations

Aircruise Vacations
2013.05 - 2014.08

MASTERS OF TOURISM ADMINISTRATION (MTA) -

BANARAS HINDU UNIVERSITY, VARANASI INDIA

B. A. (VOCATIONAL) TOURISM MANAGEMENT -

COLLEGE OF VOCATIONAL STUDIES, DELHI UNIVERSITY

12TH CBSE BOARDS (HIGH SCHOOL DIPLOMA) -

MIRA MODEL SCHOOL, JANAK PURI

10TH CBSE BOARDS (MID SCHOOL DIPLOMA) -

ST. MARK’S SR. SEC. PUBLIC SCHOOL, JANAK PURI
  • CERTIFICATE COURSE OF EARN WHILE YOU LEARN (EWYL)

INDIAN INSTITUTE OF TOURISM AND TRAVEL MANAGEMENT (IITTM), MINISTRY OF TOURISM DURATION: 21 DAYS

  • A1 LEVEL IN SPANISH LANGUAGE (4 MODULES)

INSTITUTO CERVANTES, SPANISH CULTURAL CENTRE, NEW DELHI.

BHAVNA TANEJA