I bring over a decade of dynamic expertise in the service industry, marked by a proven ability to manage intricate projects while seamlessly integrating creative and strategic thinking to enhance the customer experience. My career has spanned diverse business divisions, marked by a consistent track record of delivering exceptional results. My primary focus is on project management, where I have skillfully led cross-functional teams to achieve ambitious objectives. My inventive problem-solving capabilities have led to groundbreaking innovations, providing transformative solutions for the organizations I've had the privilege to serve.
Managing the entire product life cycle for Europe & Americas, building holiday product portfolio, designing customer experience journey, working with API vendors, tech development & experiments, creating holiday travel products, defining destination product vision and strategy, managing cross-functional interaction, stakeholder relationships, conducting product trainings, running campaigns, creating business proposals.
Managing international holidays team, FIT business (sales, operations & product development), designing customer journey, working with B2B & B2C clientele, vendor management, product trainings, marketing initiatives, MICE operations, generating leads, maintaining stakeholder relationships.
International holiday sales expert, destination expert for various regions, generating leads, direct client handling, operational management, working with online software, maintaining CRM and sales reports, attending product trainings, maintaining vendor relations.
Handling marketing cooperatives with travel trade and airlines, digital marketing, trade meetings and events, conducting educationals for trade, working with PR team, making marketing and PR reports, CRM management, handling office responsibilities and coordinating with account managers and directors.
Outbound travel planner - FIT/MICE sales & operations, B2B sales, client meetings, coordination and negotiation, social networking, in-market product trainings, operational management, maintaining CRM and sales reports, generating leads, maintaining vendor relations, supporting in MICE operations, marketing and branding activities.
Customizing outbound leisure packages, creating new golf packages, updating golf website, making fixed departures, generating leads, designing newsletters/mailers, maintaining CRM, maintaining records, supporting in MICE operations, supporting in marketing and branding activities.
INDIAN INSTITUTE OF TOURISM AND TRAVEL MANAGEMENT (IITTM), MINISTRY OF TOURISM DURATION: 21 DAYS
INSTITUTO CERVANTES, SPANISH CULTURAL CENTRE, NEW DELHI.