Bhavneesh Walia
Sackville,New Brunswick
Summary
Dedicated, hardworking shift supervisor professional with extensive daily planning and operations experience. Skilled in staff training and development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Tim Hortons
06.2021 - Current
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Managed staff hiring, training and supervision.
Shift Manager
Burger King
08.2020 - 11.2022
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional service.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cultivated professional working relationships with peers and supervisors.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proven ability to learn quickly and adapt to new situations.
- Consistently exhibited calm demeanour during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Handled emergency situations with a calm demeanour, ensuring the safety of both customers and employees during critical incidents.
- Coordinated project workflows for departments.
- Managed staff hiring, training and supervision.
Security Guard
Regal Security
01.2019 - 05.2020
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Reduced incidences of theft by implementing effective access control measures.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Wrote detailed reports of all security breaches and investigations.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
Security Guard
Nexus Protective Services
01.2018 - 05.2020
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Investigated suspicious activities and persons to maintain security of premises.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across team.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Developed strong communication and skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports of all security breaches and investigations.
- Responded to emergencies promptly, ensuring currently {AD PORTAL}. Please find my enclosed safety of all individuals on site.
- Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
Education
Associate of Science - Biotechnology.
Centennial College
Toronto, ON2019
Skills
- Customer-oriented
- Great communication and interpersonal skill, both verbal and written
- Resilient
- Staff Management
- Team Collaboration and Leadership
- Customer Service Management
- Shift Scheduling
- Business Administration
- Priority management
- Work Planning and Prioritization
- Decision-Making
- Operations Management
- Inventory control and record keeping
- Financial Management
- Complaint resolution
- Schedule Management
- Team Supervision
- Decision-making capabilities
- Staff Training and Development
- Conflict resolution techniques
- Account management
- Budgeting and forecasting
- Staff education and training
- Cost reduction and containment
- Professional Appearance
- POS Deletions
- MS Office
- Active Listening
- Conflict Resolution
- Inventory Control
Certification
- Food handler certificate.
- CPR B with emergency first aid.
- Good Manufacturing Practices.
- HACCP.
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
References
References available on request.
Timeline
Shift Supervisor
Tim Hortons
06.2021 - Current
Shift Manager
Burger King
08.2020 - 11.2022
Security Guard
Regal Security
01.2019 - 05.2020
Security Guard
Nexus Protective Services
01.2018 - 05.2020
Associate of Science - Biotechnology.
Centennial College
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