BHAVNEET KAUR
FLATBUSH,AUK
Summary
Dynamic professional with a proven track record in process and procedure development and exceptional customer relationship management, honed across roles at ICICI Bank Limited and other leading institutions. Excelled in driving marketing for the products, enhancing customer satisfaction, managing operational work and leading high-performing teams. Skilled in leading team, consistently achieving and surpassing goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DEPUTY MANAGER (II) RETAIL ASSET OPERATIONS
ICICI BANK LIMITED
Chandigarh, India
07.2021 - 12.2023
- Developed and maintained an efficient filing system for all products' disbursements.
- Prepared check runs on a daily basis, including printing checks and mailing documents.
- Trained new staff members on the organization's accounts payable policies and procedures.
- Coordinated with external auditors during annual audit processes related to home loan disbursement records.
- Handle team of 14 employees.
- Maintained regular communication with the credit team regarding the check points we need to check while rechecking the customers' documents before disbursement login.
- Lead with month-end closing activities related to disbursements.
- Demonstrated understanding of, and adherence to, federal and state regulations for the rate of interest, government, and banking policies.
- Received and posted payments to loan accounts.
SENIOR OFFICER Within RETAIL LIABILITIES
IDFC FIRST BANK
Mohali, Punjab, India
03.2021 - 07.2021
- Designated as a Bank Officer for Current Accounts.
- Handle the customer accounts by providing them hassle-free banking and allowing them to open their accounts with the minimum amount.
- Generated leads through networking, cold calls, and email campaigns.
- Built relationships with key clients through regular contact.
- Contacted current and potential clients to promote products and services.
- Used cold calling and networking to sell products and services.
Sales Executive
HDB FINANCIAL SERVICES LIMITED
Mohali, Punjab, India
11.2020 - 03.2021
- Conducted needs assessment interviews with prospective clients to determine their home loan requirements.
- Maintained records of customer interactions and transactions on a CRM platform.
- Prepared loan applications for submission to lenders for approval.
- Attended weekly sales meetings to discuss strategy and initiatives.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Met with applicants to obtain information for loan applications and answer questions about processes.
Customer Service Associate- Voice
TELEPERFORMANCE GLOBAL SERVICES PVT LTD
Chandigarh, India
07.2020 - 11.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support for the Flipkart customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Interim Professional Trainer
MAGMA LOGISTICS SOLUTIONS
Surrey, British Columbia, Canada
06.2020 - 08.2020
- Improved profits by streamlining shipping and delivery procedures in Canada and the U.S. shippers.
- Analyzed customer requirements and developed solutions for efficient delivery routes and schedules.
- Contacted shippers to find out whether they need any transportation for their freight at the estimated cost.
Summer Intern
STATE BANK of INDIA
Patiala, Punjab, INDIA
06.2019 - 07.2019
- Conducted research on "COMPARATIVE STUDY OF CASH MANAGEMENT PRODUCTS vis-à-vis THOSE OFFERED BY OTHER BANKS".
- Compiled data from various sources to create comprehensive reports.
- Created presentations summarizing key findings from research projects.
- Maintained accurate records of all customer interactions.
- Collected documents necessary for account opening and maintenance processes.
Education
MBA - Finance & Marketing
School of Management Studies, Punjabi University
Patiala, Punjab India05-2020
Bachelor of Commerce (Honours) - Commerce (Honours)
Multani Mal Modi College, Punjabi University
Patiala, Punjab India05-2018
Skills
- Process and procedure development
- Purchasing and planning
- Sales strategies
- Human resources management
- Sound skills in marketing & customer relationship
- Customer relationship management (CRM)
- Goal setting
- Customer service and satisfaction
- Time management
- Staff supervision
- Scheduling and planning
Certification
- Attended workshop on "SOFT SKILLS & ENTREPRENEURSHIP DEVELOPMENT" during my MBA study.
Timeline
DEPUTY MANAGER (II) RETAIL ASSET OPERATIONS
ICICI BANK LIMITED
07.2021 - 12.2023
SENIOR OFFICER Within RETAIL LIABILITIES
IDFC FIRST BANK
03.2021 - 07.2021
Sales Executive
HDB FINANCIAL SERVICES LIMITED
11.2020 - 03.2021
Customer Service Associate- Voice
TELEPERFORMANCE GLOBAL SERVICES PVT LTD
07.2020 - 11.2020
Interim Professional Trainer
MAGMA LOGISTICS SOLUTIONS
06.2020 - 08.2020
Summer Intern
STATE BANK of INDIA
06.2019 - 07.2019
- Attended workshop on "SOFT SKILLS & ENTREPRENEURSHIP DEVELOPMENT" during my MBA study.
MBA - Finance & Marketing
School of Management Studies, Punjabi University
Bachelor of Commerce (Honours) - Commerce (Honours)
Multani Mal Modi College, Punjabi University
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