BHAVNEET SINGH

• Assisted in resolving customer inquiries and complaints, ensuring timely and effective support.
• Supported team in maintaining accurate records of customer interactions and transactions.
• Collaborated with colleagues to streamline communication processes for improved operational efficiency.
• Gained proficiency in using CRM software for tracking customer engagement and feedback.

• Monitored premises to ensure safety and compliance with security protocols.
• Conducted regular patrols to deter unauthorized access and identify potential hazards.
• Responded promptly to alarms and emergencies, coordinating with law enforcement as needed.
• Assisted in the development of security procedures, enhancing overall operational effectiveness.

• Conducted regular patrols to ensure safety and security of premises.
• Monitored surveillance systems for suspicious activity and potential threats.
• Responded promptly to alarms and incidents, coordinating with emergency services as needed.
• Assisted in training new officers on protocols and emergency response procedures.

During COVID-19, I worked as a security supervisor at quarantine facilities. My duty was to ensure safety, compliance, and discipline among quarantined people. I also observed and documented their experiences — from loneliness and stress to resilience and adaptation. This role gave me insight into human behavior during crisis and taught me the importance of empathy, responsibility, and professionalism under pressure.