BHAWANA
Mount Roskill,AUK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Operational Excellence Officer
NESTLE
01.2022 - 01.2023
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements thereby reduced customer complains by 30%.
- Frequently inspected production area to verify proper equipment operation reduced ideal time of machines by 10%.
Single Window Operator
BANK OF INDIA
06.2018 - 01.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times by 40% .
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained friendly and professional customer interactions.
Education
PGDCA diploma -
Punjabi University
PATIALA2021
Bachelor of Technology - Industrial And Production Engineering
Dr. B.R. Ambedkar National Institute of Technology
Jalandhar2017
12th Grade -
K V NO 2 D.M.W
PATIALA2012
10th Grade -
K V NO 2 D.M.W
PATIALA2010
Skills
- Quality management
- Lean six sigma
- Business Correspondence
- Renewing Policies
- Clerical Support
- Logistical Planning
- Operational Efficiency
- Customer Satisfaction
- Application software: AutoCAD, Solid works, Inventor
- Microsoft Office: MS Word, MS Excel, MS PowerPoint
- Payroll Administration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 4-6 staff members.
- Promoted to Lead Teller based on superior performance.
- Earned appreciation from zonal manager for outstanding customer service.
- Certified for participation in lean and six sigma green belt course organized by CII institute
of quality in 2016 - Won second prize in ‘Caromania' at university level in 2016
- Secured 3rd position in 'lawn tennis tournament' in Thapar university Patiala in 2015
INTERNSHIPS/TRAININGS
- 6 weeks internship at Delhivery, Chandigarh in 2016
- Workshop on Lean six sigma conducted by CII at NIT Jalandhar in 2016
- 6 weeks production training at Diesel Loco Modernisation Works, Patiala in 2015
- 6 weeks training of AutoCAD and solidworks in 2015
- 15-day workshop of manufacturing processes at NIT Jalandhar in 2014.
Timeline
Operational Excellence Officer
NESTLE
01.2022 - 01.2023
Single Window Operator
BANK OF INDIA
06.2018 - 01.2022
PGDCA diploma -
Punjabi University
Bachelor of Technology - Industrial And Production Engineering
Dr. B.R. Ambedkar National Institute of Technology
12th Grade -
K V NO 2 D.M.W
10th Grade -
K V NO 2 D.M.W