Bhawna
Queenstown,OTA
Summary
I am a dedicated professional with extensive experience in the hospitality sector, specializing in building strong relationships with guests. With a Bachelor’s degree in BSc Catering Science and Hotel Management Services, I am passionate about delivering exceptional service and creating memorable experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
HOUSEKEEPING SUPERVISOR
Copthorne Hotel And Resort Queenstown Lakefront
03.2023 - Current
- Housekeeping Responsibilities included:
- Oversaw housekeeping staff to maintain top cleanliness levels in public areas.
- Holding meetings with Housekeeping staff to discuss their job functions
- Ensured the proper maintenance of equipment and that any defective items were reported to the manager
Housekeeping Room Attendant
Copthorne Hotel & Resort Queenstown Lakefront
10.2017 - 04.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeping Room Attendant
Inter Continental Hotels Group
09.2016 - 05.2017
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Education
B.Sc. - Catering Science & Hotel Management
RIG Institute Of Hospitality And Management
05.2019
Skills
- Focused on making sure that every guest is served to the highest possible standards by having an outgoing, polite and professional attitude towards all patrons
- Approachable, cheerful and possessing good observation skills
- Innovative presentations to the management and guests
- International experience in understanding the culture & communicated with guests from different countries
- Leadership skills to motivate and manage team
- Microsoft Office
- Proficient in Microsoft PowerPoint, Excel skills, Word, Presentations to management
Certification
- STCW Complete in Balaji Seamen Training Institute in Tamil Nadu.
- USPH Basis from Sai International Institute of Hotel Management.
LNGG
Hindi
English
Timeline
HOUSEKEEPING SUPERVISOR
Copthorne Hotel And Resort Queenstown Lakefront
03.2023 - Current
Housekeeping Room Attendant
Copthorne Hotel & Resort Queenstown Lakefront
10.2017 - 04.2018
Housekeeping Room Attendant
Inter Continental Hotels Group
09.2016 - 05.2017
B.Sc. - Catering Science & Hotel Management
RIG Institute Of Hospitality And Management
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