Bhawna Arora
Sydenham,CAN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Wigram Hotel
Wigram, Christchurch
02.2024 - Current
- Maintained accurate records of all transactions within the hotel software system.
- Answered incoming calls from guests seeking reservations or general information.
- Responded promptly to inquiries regarding availability of rooms and rates.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Resolved guest complaints in a professional manner.
- Tracked inventory levels of supplies needed for front desk operations.
House Manager
Costa Coffee
Milton Keynes, Buckinghamshire, UK
11.2019 - 03.2023
- Monitored service provider performance to ensure quality of services delivered.
- Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
- Implemented policies to ensure proper use of resources in a cost-effective manner.
- Established standards for cleanliness, hygiene, and orderliness throughout the cafe.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
Office Coordinator
Travelodge Hotel
Staines, United Kingdom
08.2016 - 11.2019
- Created and maintained filing systems, both paper and electronic.
- Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Provided administrative support for all departments in the organization as necessary.
Front Office Supervisor
Travelodge Hotel
Staines, UK
08.2015 - 08.2016
- Supervised front office staff, including hiring and training new employees.
- Ensured proper customer service standards were met.
- Monitored guest check-in and check-out procedures.
- Handled customer complaints in a professional manner.
- Maintained accurate records of all guests' bookings and payments.
- Scheduled staff shifts and assigned duties as needed.
Education
GED -
The Open University
United Kingdom08-2023
High School Diploma -
Emm Aar International School
Adampur, India04-2013
Skills
- Reservation Management
- Data Entry
- Customer Service
- Information Protection
- Detail Oriented
- Documentation And Reporting
- Inventory Monitoring
- Reservation Management System
Certification
- Microsoft Excel Certification
- Certificate in Digital Information
- Certificate in Cyber Security
References
- Daniel O'Sullivan- Security Supervisor (University of Canterbury) 0278895840
- Manpreet Kaur- Claims Consultant (IAG) 0210245572
- Kate Stevenson- Campus Support Officer (University of Canterbury) 0276745283
Timeline
Guest Service Representative
Wigram Hotel
02.2024 - Current
House Manager
Costa Coffee
11.2019 - 03.2023
Office Coordinator
Travelodge Hotel
08.2016 - 11.2019
Front Office Supervisor
Travelodge Hotel
08.2015 - 08.2016
GED -
The Open University
High School Diploma -
Emm Aar International School
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