BHAWNA SINGH
Cambridge,WKO
Summary
Dynamic and adaptable Front Desk Receptionist with a proven track record of delivering exceptional customer service across diverse industries. Expertise in managing all aspects of front office administration, including multi-line phone systems, scheduling, and maintaining welcoming reception areas. Proficient in utilizing applications such as MS Office and QuickBooks to streamline daily operations and enhance efficiency. Committed to continuous learning and leveraging skills to contribute to organizational growth and success in a challenging yet supportive environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Help Desk
Power Grid Corporation of India Limited
04.2018 - 03.2023
- Greeting and welcoming guests and providing them with a positive first impression of the organization
- Directing guests and answering their questions
- Notifying other workers of visitor arrival
- Maintaining security and telecommunications systems
- Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges
- Complying with procedures, rules, and regulations on keeping a safe and clean reception area
Front Desk Receptionist
Aerens Buildwell Limited
02.2016 - 02.2018
- Welcome clients to the office and interview them to determine their purpose of visit
- Respond to inquiries regarding available properties and property prices in different areas
- Schedule appointments between agents and clients based on the availability and convenience of both parties
- Perform follow-up duties to ensure that all meetings are successfully carried out
- Assist clients in filling out client personal information forms and ensure that all such documents are confidentially filed
- Answered high volume phone calls, booked appointments, and greeted clients
- Offered clients beverages, prepared them for color services, and collected and processed payments for services rendered
- Receive, sort and distribute incoming mail to intended recipients within the office and make arrangements for outgoing mail to be delivered to the courier
- Provide support in creating informational documents such as brochures and flyers to attract new clients
- Provided support in handling travel arrangements for property managers and agents and managing meetings by taking and recording minutes
- Manage invoicing and payments by ensuring that all payment instruments are properly handled through the bank
Customer Care Officer (CCO)
Robocam India Pvt Ltd
09.2014 - 12.2015
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department.
- Maintain log books, including sign-in/out logs, front desk expenditures, and calls received.
- Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.
- Maintain executive managers calendars by planning and scheduling conferences, teleconferences, and travel.
- Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products.
- Manage front office reception area by cleaning and organizing desk and visitor lobby
Education
B.Com -
Delhi University
Skills
- Internet Applications and E-Mail
- Done Computer Fundamentals, ms-office and Internet Exam from YWCA Delhi women’s training institute
Certification
One year diploma in Office management from YWCA Delhi women’s training institute.
Languages
Hindi
English
Punjabi
Timeline
Help Desk
Power Grid Corporation of India Limited
04.2018 - 03.2023
Front Desk Receptionist
Aerens Buildwell Limited
02.2016 - 02.2018
Customer Care Officer (CCO)
Robocam India Pvt Ltd
09.2014 - 12.2015
B.Com -
Delhi University
Job Profile
- Front office Receptionist
- Supervision
- Admin work (Under Supervision)
- Customer Care Officer(CCO)
- IT Help Desk
Other Distinctions
Actively participated in various Corporate - Connects in school level & Group Discussions
Profile Snapshot
- Over one year of experience in office management, Channel Management, Team Management and CRM.
- Hands on experience in establishing a reliable and cost effective business correspondence so as to escalate quality of work.
- Proficient in management of a wide bandwidth of products with demonstrated initiative
- Demonstrated abilities in devising managing activities and accelerating the business growth
- Excellent communication and interpersonal skills with proven organizational abilities
Areas of Expertise
Expertise in shorthand and typing at a rate of 80 and 40 words per minute respectively.
Event Industry
3 years experience in Events Industry. I have attended Seminars, Conferences, Exhibitions and all corporative events
Hobbies and Interests
Reading books, Watching TV
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