Bhoopali Deshpande
Auckland,AUCKLAND
Summary
A hardworking and passionate job seeker with strong Customer service and CRM skills, eager to secure a Customer Specialist - position. Polite, professional Library shelver offering excellent skills in customer assistance. Ready to bring focus and dedication to a new role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Support Officer
EBSCO
10.2023 - Current
- Effectively managed and resolved customer queries from Australia and New Zealand via phone and email.
- Assisted customers with the selection, ordering, and renewal of magazines and journals in both print and digital formats.
- Managed customer accounts, ensuring a high level of satisfaction throughout the customer relationship.
- Collaborated with internal team members to address customer issues and provided timely and effective solutions.
- Demonstrated creative thinking and problem-solving skills to handle diverse customer needs.
- Adapted to changes in systems and processes, showcasing flexibility and a willingness to learn new skills.
- Maintained strong communication skills to interact with teams and individuals at various levels within the company to address customer issues.
Library Shelver
Onehunga Library
01.2022 - Current
- Answered patron questions regarding library services and resources.
- Participated and Assisted in Children's Story-time (Diwali).
- Straightened shelves and makes sure material is in correct location.
- Performs other related duties as assigned.
Sales Consultant
Jory Henley Furniture
09.2021 - 01.2022
- Work Experience of Point of sale system
- Customer service
- Served 10 Customers per day.
- Experience with Sales targets.
- Cash Handling.
Librarian
Larson & Toubro
08.2015 - 08.2017
- Resolved patrons complaints tactfully and professionally.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Maintained library databases to support accuracy and availability in circulation systems.
- Kept catalog orderly and updated with latest material additions and removals.
Assistant Librarian
MEETRA
02.2014 - 03.2015
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Monitored library environments to maintain safe, hazard-free settings.
- Gained strong understanding of various methods for cataloging books and other materials.
- Helped patrons to complete forms for library card issuance.
Librarian
Brahma Valley College Of Arts, Commerce & Science
05.2010 - 02.2013
- Worked with teachers to provide students with lifelong learning and research skills.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Maintained library databases to support accuracy and availability in circulation systems.
Education
NVQ Level 5 - IT
Certificate in Digital Technology Product
Auckland 04.2023 - 07.2023
Digital Technology Product Solutions (Level5) - Salesforce
MissionreadyHQ
06.2023
NZ Certificate in IT (Level 4) -
New Zealand Skills And Education College
Auckland, AUK02.2021
Master of Science - Library And Information Science
Pune University
Pune 06.2011
Skills
- Customer Service
- Salesforce (CRM Administration, Associate skills)
- Experienced in Microsoft 356 products
- Experience in Installing different library software( Koha,E Granthlaya, Modernlib)
- Administration
- Book shelving
- Can do attitude
- Reference assistance
- Systems administration
Certification
1) Salesforce Associate ( June 2023 )
Timeline
Customer Support Officer
EBSCO
10.2023 - Current
NVQ Level 5 - IT
Certificate in Digital Technology Product
04.2023 - 07.2023
Library Shelver
Onehunga Library
01.2022 - Current
Sales Consultant
Jory Henley Furniture
09.2021 - 01.2022
Librarian
Larson & Toubro
08.2015 - 08.2017
Assistant Librarian
MEETRA
02.2014 - 03.2015
Librarian
Brahma Valley College Of Arts, Commerce & Science
05.2010 - 02.2013
Digital Technology Product Solutions (Level5) - Salesforce
MissionreadyHQ
NZ Certificate in IT (Level 4) -
New Zealand Skills And Education College
Master of Science - Library And Information Science
Pune University
1) Salesforce Associate ( June 2023 )
Similar Profiles
Melody BurrMelody Burr
Customer Success Representative at EBSCOCustomer Success Representative at EBSCO
R. Christian BarrockR. Christian Barrock
Vice President of Sales at EBSCO Industries, Inc.Vice President of Sales at EBSCO Industries, Inc.
Reena JohnReena John
Director at EBSCO Information ServicesDirector at EBSCO Information Services