BHRODIE HUNIA
Kerikeri
Summary
Adept at enhancing customer relationships and boosting sales, I consistently exceeded expectations at Spark by leveraging my strong work ethic and communication skills. My background includes leadership roles and proficiency in CRM systems, underpinned by a commitment to efficiency and a positive team environment.
Overview
10
10
years of professional experience
Work History
Sales Representative
Spark
11.2022 - 01.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking, and relationship building.
- Increased sales by identifying and targeting high-potential accounts.
- Treating all customers and work colleagues with respect and understanding
- Use of Spark and Microsoft systems, eg CRM, Teams , Excel etc
- Handling customers private information and account security
- Studying new products and systems
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Ability to enforce rules while problem solving with a respectful and polite demeanor.
Seasonal Lab Assistant / Lab Supervisor
Seeka Kerikeri
02.2021 - 06.2022
- Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
- Maintained documentation on tests performed in lab.
- Facilitated timely completion of samples by maintaining a well-organized workspace and efficient workflow.
- Monitored and documented safety standards to verify compliance.
- Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
- Held lab meetings and project presentations.
- Developed new protocols and improved existing laboratory processes.
- Organised rostered shifts and managed a small team
Forecourt Attendant/ Cashier / Barista
Bp2go Kerikeri and Waipapa
09.2018 - 11.2020
- Collaborated with supervisors to develop strategies aimed at improving overall customer experience.
- Maintained cleanliness of equipment, counter area, floor, restrooms and exterior pump area.
- Improved customer satisfaction by providing efficient and friendly service.
- Maintained up-to-date knowledge of industry best practices through ongoing training sessions provided by company management.
Orchard Worker
T&G (Turners and Growers) Kerikeri
10.2015 - 12.2015
- Maintained healthy trees by pruning and checking for disease.
- Ensured cleanliness of workspaces by regularly disposing of waste materials and sanitizing tools as needed.
- Increased overall orchard productivity by implementing efficient pruning and thinning techniques.
Cafe’ Blue Kerikeri- Barista.
`Cafe Blue
03.2015 - 09.2015
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Skills
- Customer service
- Customer relationship building
- Communication
- Patience
- Problem solving
- Active listening
- Motivation
- Positive attitude
- Efficiency
- Strong work ethic
- Computer savvy
- Can work very well within a
Team and independently - Leadership
- Work well under pressure
Timeline
Sales Representative
Spark
11.2022 - 01.2025
Seasonal Lab Assistant / Lab Supervisor
Seeka Kerikeri
02.2021 - 06.2022
Forecourt Attendant/ Cashier / Barista
Bp2go Kerikeri and Waipapa
09.2018 - 11.2020
Orchard Worker
T&G (Turners and Growers) Kerikeri
10.2015 - 12.2015
Cafe’ Blue Kerikeri- Barista.
`Cafe Blue
03.2015 - 09.2015
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