Bhrugesh Bapodra
ICT Technician
Matamata
Summary
To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilize my skills towards the growth of the organization. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
13
13
years of professional experience
4
4
Languages
Work History
ICT Technician
PB Ventures Ltd.
05.2023 - Current
- Providing ongoing technical support for troubleshooting, optimizing ICT network performance at all terminals including RAT, OFDC, FAT, ABFAT, network cabinet and customer’s end.
- Fibre cabling in fusion splicing in commercial and domestic properties.
- Installing, testing, programming, and commissioning of routers, servers, switches, ETP, ONT and other appliances for computer networks such as LAN & WAN.
- Set up a network connection on a host computer by logging the default network settings.
- Assisted in the migration of data from legacy systems to new platforms, ensuring seamless integration and minimal disruption to users.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
ICT Technician
Star Comms Engineering LTD.
12.2021 - 04.2023
- Providing ongoing technical support for troubleshooting, optimizing ICT network performance at all terminals including RAT, OFDC, FAT, ABFAT, network cabinet and customer’s end.
- Fibre cabling in fusion splicing in commercial and domestic properties.
- Installing, testing, programming, and commissioning of routers, servers, switches, ETP, ONT and other appliances for computer networks such as LAN & WAN.
- Set up a network connection on a host computer by logging the default network settings.
ICT Technician
Star Communication
7 2019 - 11.2021
- Providing ongoing technical support for troubleshooting, optimizing ICT network performance at all terminals including RAT, OFDC, FAT, ABFAT, network cabinet and customer’s end
- Fibre cabling in fusion splicing in commercial and domestic properties
- Installing, testing, programming, and commissioning of routers, servers, switches, ETP, ONT and other appliances for computer networks such as LAN & WAN
- Set up a network connection on a host computer by logging the default network settings.
ICT Technician
Star Comms Engineering LTD
04.2018 - 06.2019
- Providing ongoing technical support for troubleshooting, optimizing ICT network performance at all terminals including RAT, OFDC, FAT, ABFAT, network cabinet and customer’s end.
- Fibre cabling in fusion splicing in commercial and domestic properties.
- Installing, testing, programming, and commissioning of routers, servers, switches, ETP, ONT and other appliances for computer networks such as LAN & WAN.
- Set up a network connection on a host computer by logging the default network settings.
Technical support/Lab assistant
Parul University
11.2015 - 01.2017
- Assisting, developing & maintaining large scale computer network systems across different colleges in the ‘Parul university’ campus
- Installing, testing and configuring routers, servers, switches and other network related equipment and softwares
- Installing and managing wires, cables & fibre cables in the server room
- Test & troubleshoot issues with network communication
- Installing hardware & software systems, perform data backups
- Install upgrade, support & troubleshoot of various operating systems and office softwares, printers & computer hardwares.
IT Desktop Engineer
Minacs
06.2015 - 10.2015
- Troubleshooting hardware and software issues and perform repairs as needed
- Install and maintain hardware and computer peripherals
- Managing IP servers and managing network connections
- Installing and upgrading operating systems and computer softwares
- Troubleshooting networking and connection issues.
Technical support/Lab assistant
Parul University
07.2011 - 05.2015
- Assisting, developing & maintaining large scale computer network systems across different colleges in the ‘Parul university’ campus
- Installing, testing and configuring routers, servers, switches and other network related equipment and softwares
- Installing and managing wires, cables & fibre cables in the server room
- Test & troubleshoot issues with network communication
- Installing hardware & software systems, perform data backups
- Install upgrade, support & troubleshoot of various operating systems and office softwares, printers & computer hardwares.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced computer lab efficiency by maintaining and troubleshooting hardware and software issues.
- Conducted regular equipment audits to identify obsolete or malfunctioning hardware for replacement or repair.
- Provided support during special events requiring computer lab usage, ensuring seamless setup and operation throughout the event duration.
- Improved user satisfaction by providing timely technical assistance to faculty, staff, and students.
Education
Telecommunications
Te Pukenga
03.2022
Certification for Telecom Network -
WTC1
Certification in Electronics Appliances & Computer Technician - undefined
Certification in MCP Server 2003 & RHCT (Red Hat certified technician) - undefined
A+ (CompTIA Hardware) - undefined
N+ (CompTIA Networking) - undefined
Microsoft windows server 2003 managing & implementation - undefined
Skills
Expertise in technical operations, help desk, IT support, network administration or related position
Troubleshooting computer system, system development, networking and hardware maintenance
Installing and troubleshooting various operating systems(10,8,81,7,vista & xp)
Sound knowledge of VMware
Well versed in MS Windows, MS Word, MS Excel, MS PowerPoint, Internet Explorer and MS Outlook as well as a variety of in-house software packages
Hardware Installation
Software configuration
Remote Support
Helpdesk operations
Desktop Technical Support
Activities
I like to play cricket, explore new places & computer gaming.
References
References available on request.
Timeline
ICT Technician
PB Ventures Ltd.
05.2023 - Current
ICT Technician
Star Comms Engineering LTD.
12.2021 - 04.2023
ICT Technician
Star Comms Engineering LTD
04.2018 - 06.2019
Technical support/Lab assistant
Parul University
11.2015 - 01.2017
IT Desktop Engineer
Minacs
06.2015 - 10.2015
Technical support/Lab assistant
Parul University
07.2011 - 05.2015
ICT Technician
Star Communication
7 2019 - 11.2021
Telecommunications
Te Pukenga
Certification for Telecom Network -
WTC1
Certification in Electronics Appliances & Computer Technician - undefined
Certification in MCP Server 2003 & RHCT (Red Hat certified technician) - undefined
A+ (CompTIA Hardware) - undefined
N+ (CompTIA Networking) - undefined
Microsoft windows server 2003 managing & implementation - undefined
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