Bhumi Amin
Auckland
Summary
A hospitality professional equipped with comprehensive experience in specialty coffee preparation and cafe management. Known for enhancing customer satisfaction through meticulous attention to service and product quality. Effective in fostering team collaboration and driving operational improvements to adapt to evolving business needs. Skilled in crafting unique beverage recipes and managing supply chains.
Overview
10
10
years of professional experience
Work History
Head Barista
Columbus Cafe
Glen Eden, New Zealand
06.2023 - Current
- Making coffee with latte Art
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Optimized workflow processes for increased productivity during peak hours, minimizing wait times for customers.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
Cafe Manager
Baobab Cafe
Newtown, Wellington, New Zealand
03.2019 - 05.2023
- Driving continuous improvement in café performance to improve sales and service
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Look after social media account for promotions and special to attract new customers
- Making rosters, hire and fire staff and training new staff as per cafe standard
- Kept cafe in full compliance with health code standards and achieved consistent scores
Assistant Manager
Urban Verge Café
Royal Oak, New Zealand
01.2017 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisting with the day to day running of the cafe
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assistant Manager
Columbus Café
Pakuranga, New Zealand
05.2015 - 01.2017
- Start as an Barista and then after 6 month they have vacancy available for assistant manager then I become Assistant Manager
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Certificate in License Controller Qualification -
NTech College
Auckland, AUK09.2016
Certificate in Barista -
The Barista Academy
Auckland, AUK04.2015
Diploma Business Management Level 7 -
Imperial College of New Zealand
Auckland, AUK01.2016
Masters of Commerce - Major in Accounting and Finance
S.P. University
India03.2013
Bachelor of Commerce -
S.P. University
India03.2011
Skills
- Enthusiasm
- Self motivated with positive attitude
- Attention to detail
- Hygiene and safety best practices
- Sales driven
- Leading Cafe operation with best result delivery
- Verbal and written communication
- High pressure performance
- Microsoft Office
- Barista mentoring
Transport
I have my own transport to work.
Residency
New Zealand Permanent Resident
Key Skills And Qualities
Self motivated with enthusiasm and energy for achieving career goals, Having a positive attitude when dealing with a difficult or problematic situation., Organised individual who enjoys getting the smallest details right., Familiar with best practices of hygiene, safety and food hygiene., Sales driven with front of house skills., Proven experience in successful running of a profitable cafe operation., A proven track record of delivering results and the drive to exceed expectations., Leads by example and is 'hands on'., Strong verbal and written communication skills., Work best in a high pressure environment., Can organise workload with ease avoiding a stressful outcome from task completing.
Hobbies and Interests
- Cooking
- Reading
- Making new friends
- Helping people
Timeline
Head Barista
Columbus Cafe
06.2023 - Current
Cafe Manager
Baobab Cafe
03.2019 - 05.2023
Assistant Manager
Urban Verge Café
01.2017 - 02.2019
Assistant Manager
Columbus Café
05.2015 - 01.2017
Certificate in License Controller Qualification -
NTech College
Certificate in Barista -
The Barista Academy
Diploma Business Management Level 7 -
Imperial College of New Zealand
Masters of Commerce - Major in Accounting and Finance
S.P. University
Bachelor of Commerce -
S.P. University