Bhumika Maheta
Sandringham,AUK
Summary
Dynamic customer service professional with proven expertise at Select Lawn Mowing, adept at resolving conflicts and enhancing customer satisfaction. Skilled in active listening and critical thinking, I consistently improved loyalty through empathetic complaint resolution and efficient call handling, contributing to a significant increase in repeat business. Proficient in Microsoft Excel and data entry.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Select Lawn Mowing
Auckland
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Quality Checker and Production Assistant
Apex Valves
Auckland
05.2021 - 02.2023
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected Product or service with accuracy, reporting problems or defects quickly.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Participated in regular audits, ensuring compliance with industry standards and regulations consistently upheld.
- Identified and helped resolve production problems, increasing output while reducing errors.
- Reduced defect rates with consistent monitoring and timely feedback to production teams.
- Streamlined work procedures for better efficiency, implementing standardized checklists and templates.
- Achieved higher customer satisfaction levels, addressing concerns and resolving issues promptly.
- Conducted root cause analysis for identified issues, proposing effective solutions to address them.
- Worked proactively on continuous improvement projects aimed at enhancing overall product quality levels throughout the organization.
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Maintained comprehensive records of inspection results, ensuring easy access for future reference and trend analysis.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Identified trends in product defects, recommending corrective actions to prevent recurrence.
- Coordinated effectively with engineering teams during prototype stages of new product launches to ensure adequate testing was carried out before mass production commenced.
- Assisted in the development of training materials, fostering a culture of continuous improvement among staff members.
Education
Bechlors - Business Administration And Management
Career Academy
Auckland, AUKBachelor Of Commerce - Commerce And Marketing
Gujrat University
India05.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Client relations
- Customer satisfaction measurement
Timeline
Customer Service Representative
Select Lawn Mowing
11.2023 - Current
Quality Checker and Production Assistant
Apex Valves
05.2021 - 02.2023
Bechlors - Business Administration And Management
Career Academy
Bachelor Of Commerce - Commerce And Marketing
Gujrat University