BHUPINDER SINGH SIDHU
Hamilton,WKO
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Telecommunications Technician
Civtec Ltd
08.2019 - Current
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Performed quality assurance on systems to confirm optimal performance.
- Responded to service requests during and after business hours.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
- Implemented training programs to improve knowledge and skills of new technicians.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Researched and recommended network and data communications hardware and software.
Telecommunications Technician
Clearvision Communications
07.2017 - 08.2019
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- ▪ Design, implementation build and connection of the National Ultrafast Broadband Network
- ▪ Perform cable build, laying and jointing of telecommunications, data & voice category 5 & 6
- structured cabling, hybrid network cable
- ▪ Fibre cabling and Fusion splicing in commercial and domestic properties (FTH project)
- ▪ Duct laying & working around other underground services
- ▪ Undertake installation, termination and testing of fibre optics throughout the underground
- and surface networks into small and large commercial and domestic premises and other
- network sites on behalf of Retail Service Provider (internet providers) and LFC's (Local Fibre
- companies)
- ▪ Examining drawings and specifications and work areas to determine positions and
- connectivity for equipment to be installed.
- ▪ Configuration of modems, wireless modems, routers, computers and other devices
- ▪ for customers
- ▪ Installation and Connectivity LAN network and implementation and optimization of
- ▪ network infrastructure.
- ▪ Network configuration including WAN and Wireless networks
- ▪ Ensure compatibility of all devices and configure network resources accordingly
- ▪ Power meter (JDSU) testing using power metre and Probe
- ▪ Ensure availability of test equipment like OTDR and Power meters for carrying out
- ▪ optical tests where necessary.
- ▪ Installation, Programming and Configuration of SLID and ATA on the Optical Network
- ▪ Terminal (ONT). Ensure compatibility of all devices and configure network resources accordingly.
Telecommunications Technician
Nowtel Comms
11.2016 - 07.2017
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Installed and configured new devices and system components.
- Performed quality assurance on systems to confirm optimal performance.
- Responded to service requests during and after business hours.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Coordinated installation of new users and relocations of existing users.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed wiring, cabling and networking hardware on customer premises.
- Read blueprints and schematics to correctly place equipment.
- Researched and recommended network and data communications hardware and software.
Education
High School Diploma -
Queens Academic Group
Auckland, NZ10.2016
Skills
▪ Design, implementation build and connection of the National Ultrafast Broadband Network
▪ Perform cable build, laying and jointing of telecommunications, data & voice category 5 & 6
structured cabling, hybrid network cable
▪ Fibre cabling and Fusion splicing in commercial and domestic properties (FTH project)
▪ Duct laying & working around other underground services
▪ Undertake installation, termination and testing of fibre optics throughout the underground
and surface networks into small and large commercial and domestic premises and other
network sites on behalf of Retail Service Provider (internet providers) and LFC's (Local Fibre
companies)
▪ Examining drawings and specifications and work areas to determine positions and
connectivity for equipment to be installed
▪ Configuration of modems, wireless modems, routers, computers and other devices
▪ for customers
▪ Installation and Connectivity LAN network and implementation and optimization of
▪ network infrastructure
▪ Network configuration including WAN and Wireless networks
▪ Ensure compatibility of all devices and configure network resources accordingly
▪ Power meter (JDSU) testing using power metre and Probe
▪ Ensure availability of test equipment like OTDR and Power meters for carrying out
▪ optical tests where necessary
▪ Installation, Programming and Configuration of SLID and ATA on the Optical Network
▪ Terminal (ONT) Ensure compatibility of all devices and configure network resources
▪ Surveying
▪ Inventory control and stock takes
▪ Adhering to financial targets
▪ Provide customer service quality standards
▪ Presentation as an ambassador of the company
▪ Generate daily, weekly and monthly jobs and KPIs reporting to your department manager
▪ Quality assurance / taking photos for all jobs
▪ Carry out daily general administration & documentation duties related to the tasks above
▪ Provide training for other members of the team
▪ Place equipment orders
▪ Ensure that departmental procedures are followed
▪ Maintain health and safety standards at all times
▪ Maintain customer and work quality standards
Timeline
Telecommunications Technician
Civtec Ltd
08.2019 - Current
Telecommunications Technician
Clearvision Communications
07.2017 - 08.2019
Telecommunications Technician
Nowtel Comms
11.2016 - 07.2017
High School Diploma -
Queens Academic Group
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