Bhushan Dave
Gisborne ,Gisborne
Summary
- Dynamic and results-oriented Hospitality Manager with 14 years of extensive experience in the hospitality industry. Proven track record of leading successful teams and optimizing operations to deliver exceptional guest satisfaction. Possesses a comprehensive understanding of hospitality principles, coupled with strong leadership, communication, and problem-solving skills. Adept at implementing innovative strategies to enhance service quality, drive revenue growth, and achieve organizational objectives. Thrives in fast-paced environments and committed to maintaining high standards of excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director
Haviaansh & Haviaansh retails Limited
Gisborne , Gisborne
04.2020 - Current
- Recruited, trained, supervised, evaluated and mentored staff members.
- Cultivated and maintained relationships to promote positive work culture.
- Managed staff, financials and key performance indicators to facilitate business operations.
- Recruited, hired, and trained employees on operations and performance expectations.
- Guided and motivated staff to drive maximum performance.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Developed policies and procedures to ensure compliance with corporate standards.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Identified opportunities for improvement in operational performance metrics.
- Planned and implemented strategies to grow revenue.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Front Office Manager
Accor Hotels Pacific
Hamilton , Hamilton
11.2017 - 12.2020
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Analyzed customer feedback data to identify areas of improvement.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Created and optimized employee schedules for shift coverage.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
- Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Night Auditor /Night Manager/Hotel Duty Manager
Accor Hotels
Christ Church / Hamilton , Christchurch / Hamilton
12.2013 - 11.2017
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Processed guest check-outs, including payment processing and providing receipts.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Greeted arriving guests and checked them in to their rooms.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Ran end-of-day computer functions and closed out reports, submitting details to [Job title] for review.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
- Completed nightly updates to hotel rates and individual room charges.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Coordinated with guest services and concierge team to meet guest needs.
- Maintained a secure environment for the protection of guests' property and assets.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Managed emergency situations such as fires, medical emergencies or criminal activity.
- Managed payroll processing for night shift employees including calculating wages based on time worked.
Senior Assistant Store Manager
Pizza hut (Jubilant Food works Limited)
Rajkot , Rajkot India
10.2010 - 01.2012
- Performed daily store operations, including opening and closing procedures, stocking shelves, cashiering, and inventory management.
- Created weekly reports detailing store performance metrics such as sales volume, customer feedback.
- Assisted store manager in developing and implementing effective strategies to increase sales and customer satisfaction.
- Performed administrative tasks such as scheduling shifts, managing payroll records.
- Maintained accurate records of all transactions related to merchandise purchases or returns.
- Resolved customer complaints promptly and efficiently to ensure a positive shopping experience for customers.
- Recruited, trained, coached and supervised staff members to ensure high performance standards were met.
- Monitored stock levels on a regular basis to ensure adequate supplies are available when needed.
- Ensured compliance with company policies and procedures while providing excellent customer service.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Organized promotional events such as sales campaigns or loyalty programs to attract new customers.
- Coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity achievement.
Assistant Store Manager
Dominos Pizza (Jubilant food works India)
Ahmedabad , Ahmedabad India
01.2009 - 10.2010
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Coached and developed store associates through formal and informal interactions.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Organized weekly meetings with department heads to review progress on key objectives.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Wait Staff Member
Hard Rock Café Bengaluru
Bengaluru, Bengaluru India
07.2007 - 10.2008
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Performed closing duties such as restocking supplies, cleaning floors.
- Ensured that all orders were taken correctly and in a timely manner.
- Cleared table and bussed dishes to allow for quick setups.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Set up tables in between patrons to reduce wait times.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Post Graduate Diploma in Hotel Management NZQA Level 8 - Hotel Management
Pacific International Hotel Management School
New Plymouth, NZ07-2012
Bachelor of Hotel Management - Hotel Management
AIMS
Bengaluru India 07-2006
Skills
- Business Development
- Business Administration
- Staff Development
- Staff Management
- Budget Control
- Operations Management
- Financial Management
- Budget Management
- Issues Resolution
- People Management
- Strategic Planning
- Team Management
Languages
English
Professional
Hindi
Professional
Gujarati
Professional
Certification
- NZ manager certificate for Liqueur serving
- NZ first aid certificate
- AUS & NZ drivers License
Timeline
Director
Haviaansh & Haviaansh retails Limited
04.2020 - Current
Front Office Manager
Accor Hotels Pacific
11.2017 - 12.2020
Night Auditor /Night Manager/Hotel Duty Manager
Accor Hotels
12.2013 - 11.2017
Senior Assistant Store Manager
Pizza hut (Jubilant Food works Limited)
10.2010 - 01.2012
Assistant Store Manager
Dominos Pizza (Jubilant food works India)
01.2009 - 10.2010
Wait Staff Member
Hard Rock Café Bengaluru
07.2007 - 10.2008
Post Graduate Diploma in Hotel Management NZQA Level 8 - Hotel Management
Pacific International Hotel Management School
Bachelor of Hotel Management - Hotel Management
AIMS
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