Summary
Overview
Work History
Education
Skills
Timeline
Generic

Biak Tha Tial

Porirua,WGN

Summary

I am a proactive and adaptable individual seeking a dynamic and challenging work environment to enhance my communication skills and foster meaningful interactions. With a strong orientation towards growth, I am committed to continuous self-improvement, gaining valuable work experience, and refining my interpersonal abilities. My goal is to evolve as a more capable and effective professional with each passing day. I am excited to face new opportunities in an ever-expanding industry and look forward to the challenges ahead.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Café Team Member

Bunnings Warehouse
02.2024 - 06.2025
  • Engaging in café operations and customer service within a busy retail setting.
  • Understanding and internalising customer complaints and/or criticism
  • Understanding daily workflow and managing time to accommodate workloads (I.E having later breaks due to peak periods)
  • Accommodating diverse range of customers with the most outstanding customer service I can provide
  • Provided exceptional customer service by efficiently processing orders and addressing inquiries.
  • Maintained cleanliness and organisation of cafe area, adhering to health and safety regulations.
  • Assisted in inventory management by restocking supplies and monitoring product availability.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Adapted quickly to changing menus and promotions, improving overall customer satisfaction.
  • Trained new staff on cafe procedures, enhancing team performance and service quality.
  • Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
  • Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Checked proper temperature of food to maintain food safety standards and reduce illness.
  • Assisted in inventory management, ordering supplies as needed for optimal cafe operations.
  • Managed cash register transactions, accurately handling cash and card payments from customers.
  • Contributed to a positive workplace atmosphere by fostering open communication among team members while offering support when needed.
  • Utilised strong multitasking skills to manage multiple orders simultaneously while maintaining attention to detail.
  • Maintained a safe work environment by adhering to health code regulations and following proper sanitation guidelines.
  • Provided exceptional customer service, ensuring positive dining experiences for all patrons.
  • Operated and maintained coffee machines and equipment, adhering to safety standards.
  • Built and broke down display cases, secured, and returned product to storage space to assist with opening and closing duties.

Register Operator

Bunnings Warehouse
02.2024 - 06.2025
  • Operated register system efficiently, ensuring accurate transaction processing.
  • Managed cash handling and balanced drawer at end of shifts.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in training new staff on register operations and store policies.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Safeguarded sensitive information through diligent adherence to privacy policies when processing personal data in transactions.
  • Contributed to inventory management by accurately scanning items into the system during checkout.
  • Stayed up-to-date on current promotions and store policies to provide customers with accurate information during transactions.
  • Promoted upselling opportunities by informing customers about ongoing promotions or complementary products during their shopping experience.
  • Increased repeat business by delivering consistently friendly service during each transaction experience.
  • Collaborated with team members to maintain a positive work environment and support store goals.
  • Assisted customers with inquiries, resolving issues promptly to uphold excellent customer service standards.
  • Provided excellent customer service through attentive listening skills and prompt problem resolution.
  • Prevented loss by identifying potential security risks and alerting management as necessary.
  • Communicated effectively with coworkers to ensure smooth transitions between shifts at the register station.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Supported store cleanliness efforts by keeping the register area tidy throughout the day.

Shelf Stocker

Bunnings Warehouse
02.2024 - 06.2025
  • Stocked shelves efficiently, ensuring optimal product placement and accessibility for customers.
  • Monitored inventory levels, reporting discrepancies to maintain accurate stock counts.
  • Assisted in merchandising initiatives, aligning product displays with promotional strategies.
  • Collaborated with team members to streamline restocking processes and improve workflow efficiency.
  • Trained new staff on safe handling procedures and effective stocking techniques.
  • Organized and replenished stock shelves to ensure optimal product availability and customer satisfaction.
  • Answered customer questions and provided detailed product information.

Bakery Assistant

Brumby’s Bakery
09.2021 - 06.2022
  • Delivered exceptional customer service with a friendly demeanour.
  • Prepared coffee and maintained a clean and organised workspace.
  • Ensured consistent stock levels in the drinks fridge and shop organization.
  • Successfully engaged with customers, ensuring their satisfaction and loyalty.
  • Aided in maintaining a safe work environment by adhering to health code regulations during food handling processes.
  • Enhanced customer satisfaction by offering personalized recommendations and sharing knowledge about various baked goods.
  • Streamlined checkout process by efficiently handling cash register transactions and accurately processing payments.
  • Maintained a clean, inviting, and well-stocked bakery display for improved visual appeal and product accessibility.
  • Reduced food waste by closely monitoring product shelf life and implementing proper rotation procedures for optimal freshness.
  • Supported overall bakery success by continuously striving for excellence in all aspects of the sales assistant role.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Lifted and moved items weighing over pounds using proper lifting techniques.
  • Assisted in maintaining cleanliness and organization of bakery equipment and workstations.
  • Trained new staff on bakery procedures and safety protocols to enhance team performance.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled, and replenished supplies in compliance with food safety regulations.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.

Picker/Packager

Berry Lands
Nelson, Nelson
11.2019 - 12.2019
  • Executed 8 - 10-hour daily shifts, demonstrating commitment and work ethic.
  • Performed berry picking and frozen berry packaging duties efficiently. Barista and Customer Service Representative
  • Maintained cleanliness and organization of warehouse space for safety compliance.
  • Conducted regular inventory checks to ensure accurate stock levels and minimize discrepancies.
  • Assisted in training new employees on picking procedures and safety protocols.
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Collaborated with team members to optimize picking processes and improve efficiency.
  • Operated handheld scanners to accurately pick and track inventory.
  • Developed strategies for effective time management during peak operational hours.
  • Monitored equipment performance, reporting issues promptly to reduce downtime.
  • Implemented best practices for sorting and packing products to enhance workflow efficiency.

Education

High School Diploma -

Whitireia Community Polytechnic
Porirua, WGN
04.2022

High School Diploma -

Porirua College
Porirua, WGN
11.2020

Skills

  • Strong work ethic and dedication
  • Effective communication and interpersonal abilities
  • Commitment to goal attainment and personal development
  • Willingness to seek guidance and ask pertinent questions
  • Exceptional time management and self-respect
  • Warehouse safety
  • Safety protocols
  • Safety procedures
  • Product packaging
  • Loading and unloading
  • Hand-eye coordination
  • Product rotations
  • Scanner operation
  • Product location skills
  • Order taking accuracy
  • Barista expertise
  • Customer service
  • Effective communication
  • Positive attitude
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Listening skills
  • Multitasking and organisation

Timeline

Café Team Member

Bunnings Warehouse
02.2024 - 06.2025

Register Operator

Bunnings Warehouse
02.2024 - 06.2025

Shelf Stocker

Bunnings Warehouse
02.2024 - 06.2025

Bakery Assistant

Brumby’s Bakery
09.2021 - 06.2022

Picker/Packager

Berry Lands
11.2019 - 12.2019

High School Diploma -

Whitireia Community Polytechnic

High School Diploma -

Porirua College

Similar Profiles

CREATE PROFILE
Biak Tha Tial