- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Adventure Travel
- Cooking
- Music
- Watching Movies and TV Shows
- Swimming
- Team Sports
- Wine Tasting
Bianca Curry
Kaiapoi,CAN
Summary
Accomplished Customer Service Manager with strong problem resolution and service-driven skills. Experience in leading teams, developing training programs, and enhancing customer experiences through strategic initiatives.
Overview
2027
2027
years of professional experience
Work History
Customer Service Manager
Woolworths Supermarket
02.2023 - 12.2026
- Led customer service team to enhance service delivery and improve customer satisfaction.
- Implemented training programs to develop staff skills and promote effective communication.
- Analyzed customer feedback to identify trends and drive service improvement initiatives.
- Conducted regular performance reviews, providing coaching to enhance team productivity and morale.
- Developed and maintained operational procedures to streamline service processes and increase efficiency.
- Followed through with client requests to resolve problems.
Customer Service Manager
Woolworths New Zealand
03.2021 - 02.2023
- Collaborated with cross-functional teams to resolve complex customer issues promptly and effectively.
- Monitored key performance indicators, ensuring alignment with company standards for service excellence.
- Spearheaded strategic initiatives aimed at reducing response times and enhancing overall customer experience.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Assistant Customer Service Manager
Woolworths Supermarket
05.2019 - 03.2021
- Led customer service initiatives to enhance team performance and satisfaction.
- Developed training programs for staff, improving product knowledge and service quality.
- Implemented process improvements that streamlined operations and reduced customer wait times.
- Analyzed customer feedback to identify trends and drive service enhancements.
Checkout Operator
Woolworths Supermarket
03.2014 - 03.2021
- Operated point-of-sale systems to process customer transactions efficiently.
- Ensured accurate pricing and product scanning to minimize errors.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area for optimal operations.
Childcare Assistant
ABC Daycare
2009 - 2012
- Assisted in creating engaging educational activities for children, fostering learning and development.
- Collaborated with teachers to implement classroom management strategies, enhancing student engagement.
- Supervised daily activities to ensure a safe and nurturing environment for children.
- Supported individual learning needs by adapting lesson plans and resources effectively.
- Assisted with meal preparation and feeding to meet children's dietary needs.
Education
Kaiapoi High School
Kaiapoi, NZSkills
- Customer engagement
- Effective problem resolution
- Skilled in Microsoft Office applications
- Service-driven
Interests
Timeline
Customer Service Manager
Woolworths Supermarket
02.2023 - 12.2026
Customer Service Manager
Woolworths New Zealand
03.2021 - 02.2023
Assistant Customer Service Manager
Woolworths Supermarket
05.2019 - 03.2021
Checkout Operator
Woolworths Supermarket
03.2014 - 03.2021
Childcare Assistant
ABC Daycare
2009 - 2012
Kaiapoi High School