Bianca House

• Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Contributed to team efficiency by promptly completing side work tasks during downtime periods.
• Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
• Managed phone lines, taking reservations, and addressing any customer concerns with professionalism.

My role at Norwood was a fixed contract over my summer break where I supported the admin and sales teams where needed.

• Enhanced team productivity by providing administrative support and helped manage schedules for staff members.
• Worked both independently and collaboratively in a very fast-paced environment.
• Increased customer satisfaction through timely responses to inquiries and effective communication with clients.
• Completed Accounts Payable and Accounts Receivable.
• Carried out data entry, filing and stock-take.
• Assisted sales representatives with sales enquiries and duties.

My role at Hancock Community House was a fixed contract over the busy summer period, working in a fast-paced, highly emotional environment, where I was completely focused on the customers well-being.

• Streamlined communication between customers and internal departments for prompt issue resolution.
• Actively listened to customers, handled concerns in a timely manner, and escalated major issues to my supervisor.
• Offered advice and assistance with directing distressed individuals on what issues they were having and who I could lead them towards for help.