Bianca Kotze
Waitara
Summary
Adept at fostering client wellness and engagement, my tenure at Healthcare NZ honed my crisis intervention and customer satisfaction skills. Excelling in behavioral support and fostering guest satisfaction, I significantly enhanced client care quality and team collaboration. My expertise spans from dietary restriction assistance to efficient service delivery, underpinning a track record of elevating client and guest experiences.
Overview
3
3
years of professional experience
Work History
Intensive Services Support Worker
Healthcare NZ
02.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
Front of House Staff Member
Cobb & Co
12.2021 - 03.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Disinfected frequently touched between guests to minimize infection risks.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Distributed food to waiters and waitresses to serve to customers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Observed diners to respond to additional requests and determine when meal completed.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Utilized POS system to receive and process food and beverage orders.
- Cleaned and organized kitchen, dining and service areas.
- Greeted customers and answered inquiries regarding menu items and specials.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Arts - Psychology
Massey University
Distance12.2024
High School Diploma -
New Plymouth Girl's High School
New Plymouth, TKI11.2021
Skills
- Customer Engagement
- Dietary Restriction Assistance
- Health and safety awareness
- Daily living support
- Behavioral support
- Professional boundaries
- Teamwork and Collaboration
- Client Advocacy
- Relationship Building
- Active Listening
- Patient support
- Disability Services
- Crisis Intervention
Hobbies
Reading, Crochet, Scuba Diving, Painting, Cooking and Baking
Timeline
Intensive Services Support Worker
Healthcare NZ
02.2024 - Current
Front of House Staff Member
Cobb & Co
12.2021 - 03.2023
Bachelor of Arts - Psychology
Massey University
High School Diploma -
New Plymouth Girl's High School
Similar Profiles
Raksha SinghRaksha Singh
Team Leader at Healthcare NZTeam Leader at Healthcare NZ
Martin GeorgeMartin George
Service Coordinator at Healthcare NZService Coordinator at Healthcare NZ
Praveen Aravindakshan RamanunniPraveen Aravindakshan Ramanunni
Mobile Application Assistant at Healthcare NZMobile Application Assistant at Healthcare NZ