BIANCA MCDOUGALL
Palmerston North
Summary
Competent and proficient employee who has shown an ability to adapt and grow within my workplace. During my tenure with Amazon Surf, I have progressed from 3IC, to 2IC, to my current role as store manager.
During this time, I have proven to be a reliable and trustworthy employee and have been tasked with key duties such as staff rosters and wage management, as well as merchandising, recruitment, cash management, staff satisfaction, inventory, and driving sales.
Overview
6
6
years of professional experience
Work History
Store Manager
Amazon Surf Skate & Denim
07.2022 - Current
- Interviewing, recruitment, training and development/progression of crew
- Visual merchandising, receiving/sending shipment, replenishment, returns/warranties, preparing store for stocktake and investigating shrinkage
- Rostering and wage management within payroll budgets
- Maintaining and increasing a high level of customer service
- Daily operations of the store within company policies and operational guidelines
- Maintain clear lines of communication between upper management and store support crew
- Assisting with store closure and pack down
Assistant Manager/3IC
Amazon Surf Skate & Denim
06.2019 - 07.2022
- Assist with training and development of staff
- Assist with daily operations of the store within company policies and operational guidelines
- Visual merchandising, receiving/sending shipments, replenishment, returns/warranties, stocktakes and assisting with investigating shrinkage
- Maintaining and increasing a high level of sales and customer service
Sales Assistant
Colette by Colette Hayman
11.2018 - 06.2019
- Meeting Personal and Group Sales Targets
- Maintaining Store Presentation and Stock
- Customer Service
- Greeting customers that enter
- Cash Handling/Eftpos
- Giving Advice to Customers on Product Selection
- Dealing with Customer Refunds and Complaints
Education
No Degree -
Freyberg High School
Palmerston North, NZ2017
Skills
- Sales expertise
- Outstanding communication skills
- Multitasking and organization
- Store merchandising
- Customer service
- Retail inventory management
- Adaptable
- Reliable
- Time management
- Problem-solving
- Quick learner
- Teamwork and collaboration
- Friendly and positive
References
- Dan Vernall, South Island Area Manager, Amazon Surf Skate & Denim (Boardriders), 0212804674
- Natasha Jaggard, (Former) Manager at Amazon Surf Skate & Denim (Boardriders), Palmerston North, 0278105184
- Stuart Titterrell, (Former) New Zealand National Manager, Amazon Surf Skate & Denim (Boardriders), 0224061499
Timeline
Store Manager
Amazon Surf Skate & Denim
07.2022 - Current
Assistant Manager/3IC
Amazon Surf Skate & Denim
06.2019 - 07.2022
Sales Assistant
Colette by Colette Hayman
11.2018 - 06.2019
No Degree -
Freyberg High School
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