Bianca Mokaraka

• Worked thru Change Management process with Oral Health Staff when moving into the new Oral Health Clinic at Te Kamo
• Ensured consistent clinical workflows were followed in our new facility - Te Kamo
• Orientated 3 new Practice Managers into their new roles
• Established positive and effective communication among New Practice Managers and organization leadership, ensuring consistency and healthy working relationships
• Provided timely support to all my direct reports
• Chair IS Governance Group
• Implement Windows 10 project across the service
• Planned and implemented full service Titanium Training
• Part of the Reggie rostering working group - to develop and implement a new rostering system for all services within Te Whatu Ora
• Implemented Social Schedules across 2 teams as a stepping stone to Reggie
• Working with Data Analytics team to provide data dashboard for Oral Health

• Managed daily practice operations to optimize patient appointment scheduling, patient records management of 28 Dental Assistants and 5 Admin personnel.
• Provided support to entire team which helped improve process flow and boosted efficiency.
• Rostering and Movements of Oral Health Team, Mobiles and equipment
• Part of the IS Governance Group

• Initial Training of new Dental Assistants
• To assist the Practice Manager in providing effective and efficient operational management of the team. Ensuring a quality and appropriate service is delivered to the population Northland.

The position of Senior Dental Assistant encompasses the following major functions or key result areas:

· Leadership and Management

· Administration

· Clinical/Infection Control

· Quality Assurance/ Improvement and Risk

· Professional Development

· Oral Health Promotion

· Treaty of Waitangi

· Health and Safety

· Privacy & Confidentiality

• Assist dental therapist, dentists in the efficient and effective day to day management of the clinic and patient group.
• Assist with administrative and receptionist services.
• Assist with filing, record systems and the recording of data for statistical returns, manually and electronically as required.
• Provide chairside assistance before, during and after dental operating procedures.
• Be involved where appropriate in oral health prevention programmes.
• Work as a functional member of the area and achieve Northlands objectives by effective teamwork.