Bianca Snyman
Cape Town
Summary
To gain employment in the service hospitality industry where I can not only display my exceptional skills but also learn and gain more experience in this field. I enjoy professionalism and seeing people satisfied with their service.
I am a well driven, energetic person who always goes beyond and extra in order to succeed. I am a self-motivated and hard-working individual. I am dedicated to work and see myself as a fast learner. Detail-oriented, organized and meticulous employee .
Overview
4
4
years of professional experience
3
3
Languages
Work History
Prospector
Blue Sense Digital
10.2024 - Current
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Optimized existing spreadsheets for better tracking and analysis of entered data.
- Worked on CRM integrated systems.
- Gathered and organized information for research purposes.
Waitress
Cattle Baron
02.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Answered customers' questions, recommended items, and recorded order information.
Hostess
Tang
12.2022 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times with 200+ guests daily.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Promoted business loyalty by fostering positive customer relationships.
Waitress and Hostess
Destiny
11.2022 - 02.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Kept server areas clean and stocked to increase efficiency while working tables.
Brownie Business
Self employed
01.2021 - 12.2022
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Developed good communication skills.
- Worked flexible hours across night, weekend and holidays.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Waitress
Slug and Lettuce
05.2022 - 08.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Met with chef to review daily specials and menu changes.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Swartland Highschool
01.2016 - 2021.12
Skills
Dining area maintenance
High-volume dining
Interactive communication skills
Guest seating arrangements
Hospitality service expertise
Data Entry
Timeline
Prospector
Blue Sense Digital
10.2024 - Current
Waitress
Cattle Baron
02.2024 - Current
Hostess
Tang
12.2022 - Current
Waitress and Hostess
Destiny
11.2022 - 02.2023
Waitress
Slug and Lettuce
05.2022 - 08.2022
Brownie Business
Self employed
01.2021 - 12.2022
High School Diploma -
Swartland Highschool
01.2016 - 2021.12
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