Bianca Xiang
Auckland,AUK
Summary
Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns.
Overview
15
15
years of professional experience
Work History
Personal Caregiver
Danny Services Ltd.
Coatesville Riverhead, Auckland
10.2021 - Current
- Supervised medication administration, personal hygiene and other activities of daily living.
- Organized recreational activities for client such as walks outdoors or reading books together.
- Assisted client with exercises designed to improve mobility or strength.
- Maintained accurate records of client care plans and progress notes.
- Provided emotional support to client during difficult times.
- Transported client to medical, dental, personal care appointments and social outings.
Restaurant Manager
Chilli House LTD
Albany, Auckland
01.2018 - 10.2021
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling and safety protocols.
- Created new menu items based on customer feedback and industry trends.
- Updated computer systems with new pricing and daily food specials.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Managed accounts payable, accounts receivable and payroll.
- Resolved and investigated complaints regarding service and food quality.
Customer Service Officer
ASB Bank
Albany, Auckland
07.2009 - 01.2018
- Provided customer service in a courteous and professional manner.
- Resolved customer issues in an efficient and timely manner.
- Completed Bank Branch report and daily balancing sheet.
- Completed customers’ daily transactions and also foreign exchange transactions.
- Provide products and services information, complete new accounts opening process and AML verification process
- Educated customers on products and services offered by the company.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Identified potential opportunities to upsell products or services to customers.
- Ensured compliance with applicable laws and regulations related to customer service activities.
Education
MBA - Finance
Massey University
Albany, NZ12-2007
Skills
- Account Management
- Account Investigation
- Database Maintenance
- Upselling products and services
- Information Protection
- Documentation and Reporting
- Customer Support
- Complaint Handling
- Payment Processing
- Care Plan Management
- Disability Support
- Medication Administration
- Emotional Support
Languages
English
Professional
Chinese (Mandarin)
Full Professional
Accomplishments
- I have consistently achieved high results and meeting all targets set. I was on top five on leaderboard and also was nominated for super achiever twice when I worked in ASB Albany Branch.
References
References available upon request.
Timeline
Personal Caregiver
Danny Services Ltd.
10.2021 - Current
Restaurant Manager
Chilli House LTD
01.2018 - 10.2021
Customer Service Officer
ASB Bank
07.2009 - 01.2018
MBA - Finance
Massey University
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