Bianca Scurrah
Lower Hutt,WGN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. I consider myself a valuable team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction with excellent interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
Barista
Kotuku Cafe
02.2019 - 12.2020
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Duty Manager
Buddha Stix
03.2017 - 01.2019
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and professionalism.
- Developed and maintained strong relationships with customers.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Customer Service Representative
SUBWAYRestaurants
05.2015 - 08.2016
- Cleaning Duties.
- Sandwich making.
- Replenishing stock, stocktake.
- Cash handling
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Investigated and resolved customer inquiries and complaints quickly
Education
NZ NCEA 1 & 2 -
Weletec, Petone
Petone, NZSkills
- Safe Food Handling Practices
- Stocking Supplies and Retail Products
- Exceptional Customer Service
- Adaptable and Flexible
- Ability to Adapt
- Origination Knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista
Kotuku Cafe
02.2019 - 12.2020
Duty Manager
Buddha Stix
03.2017 - 01.2019
Customer Service Representative
SUBWAYRestaurants
05.2015 - 08.2016
NZ NCEA 1 & 2 -
Weletec, Petone
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