Bidhan Adhikari
Hamilton,WKO
Summary
Hospitality and tourism professional with hands-on experience in café operations, bakery business management, and eco-resort administration. Currently pursuing an MBA in Tourism and Hospitality at the University of Waikato, with strong strengths in customer service, team leadership, operations management, and creating memorable guest experiences in fast-paced environments. Passionate about delivering high service standards and growing within New Zealand’s hospitality and tourism industry.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks-Drive Thru
Te Rapa, Hamilton
03.2025 - Current
- Prepared and served high-quality beverages to customers in a fast-paced environment.
- Maintained cleanliness and organization of the work area to ensure efficiency.
- Operated espresso machines and brewing equipment according to safety standards.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Trained new baristas on beverage preparation and customer interaction techniques.
Owner/Operator
Biyan - The Baking Factory
Hemja , Pokhara
06.2023 - 01.2025
- Managed daily operations of a busy baking facility.
- Oversaw staff training and development for new team members.
- Developed and implemented standard operating procedures for production.
- Ensured compliance with health and safety regulations in the kitchen.
- Coordinated inventory management and supply chain logistics.
- Cultivated strong relationships with local suppliers and vendors.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Developed business plan and budget to maximize profitability.
Assistant Manager
Annapurna Eco Village Resort
Astam, Machhapuchchhre
02.2019 - 03.2023
- Managed daily operations to ensure guest satisfaction at eco-friendly resort.
- Coordinated staff schedules to optimize service delivery and coverage.
- Assisted in training new team members on resort policies and procedures.
- Oversaw inventory management for supplies and equipment in the facility.
- Implemented guest feedback processes to enhance service quality at the resort.
Barista
Himalayan Java Coffee
Lakeside, Pokhara
02.2018 - 11.2018
- Prepared a variety of coffee beverages to customer specifications.
- Operated espresso machines and other brewing equipment efficiently.
- Collaborated with team members to streamline workflow during peak hours.
- Handled cash transactions and processed payments using POS systems.
Education
MBA - Tourism And Hospitality
University of Waikato
Hamilton, NZ11-2026
Bachelor of Science - Hospitality Management
Lincoln University
Pokhara, Nepal04-2023
Some College (No Degree) - Coffee Training
Himalayan Java Barista Coffee School
Pokhara, NepalSome College (No Degree) - Bakery Training
Kantipur Hotel Training Center
Pokhara, NepalSkills
- Business operations
- Staff training
- Team leadership
- Inventory management
- Time management
Languages
English
Full Professional
Nepali
Full Professional
Hindi
Full Professional
Timeline
Barista
Starbucks-Drive Thru
03.2025 - Current
Owner/Operator
Biyan - The Baking Factory
06.2023 - 01.2025
Assistant Manager
Annapurna Eco Village Resort
02.2019 - 03.2023
Barista
Himalayan Java Coffee
02.2018 - 11.2018
MBA - Tourism And Hospitality
University of Waikato
Bachelor of Science - Hospitality Management
Lincoln University
Some College (No Degree) - Coffee Training
Himalayan Java Barista Coffee School
Some College (No Degree) - Bakery Training
Kantipur Hotel Training Center