Bijo Ambooken
Mount Eden,New Zealand
Summary
I have a proven track record of success as an IT Support Engineer in the information technology and services sector. My expertise includes a wide range of skills related to client and server applications, as well as hands-on experience in setting up and customizing desktops and servers. I am currently seeking new opportunities for professional growth and development within the technology industry. I am eager to leverage my educational background and abilities to contribute to the advancement of a forward-thinking company in the technology sector.
Overview
19
19
years of professional experience
Work History
Site In charge
People Bank
, New Zealand
04.2024 - Current
- Assist customers by addressing IT system and network-related issues remotely and on-site
- This includes troubleshooting, maintenance, and support for various IT systems and networks
- Deploying new workstations and migrating server data
- It involves setting up and configuring new computer stations, transferring data from the old servers to the new ones, and ensuring that all the necessary files and applications are correctly installed and functional on the new workstations
- Office 365 Administration
- Performing repairs, troubleshooting, and upgrades on computer hardware and operating systems to the specific requirements provided by the customer
- Ensuring that we have an apprehensive backup strategy in place, including coming on a daily, weekly, and monthly basis to safeguard our data and ensure business continuity
- I have hands-on experience with Microsoft Office 365, including Word, Excel, PowerPoint, and Outlook proficiency
- I am also skilled in Citrix, Active Directory, and network printer setup and troubleshooting
- Additionally, I have expertise in re-imaging computers, providing helpdesk support, working with ticketing systems, and supporting Outlook and Teams for communication and collaboration
- IT experience in end-user support in a medium-to-large environment with 250+ Users
- Organize and file all documentation related to warranties and instructional guides for computer hardware, including product manuals, warranty information, and any other relevant documents
- This includes physical and digital files, and the organization should be easily accessible and logically structured for future reference
Senior IT Specialist
HCL Technologies
, New Zealand
02.2023 - 03.2024
- Providing support to customers remotely and onsite for various IT systems and network-related issues
- Assisted and trained customers remotely and onsite for installing and using various applications
- Repair, troubleshoot, and upgrade computer hardware and operating systems as per customer specifications
- Deploying new workstations and user data migration
- Office 365 Administration
- Managed onsite user accounts (Active Directory, etc.) and for the cloud platforms
- (Office-365 and Google Apps)
- Back up customer devices and virtual machines using Veeam backup and Ahsay online backup systems
- Asset Management
- Procurement of different IT hardware, creating PO and payment systems
- Worked with different departments during domain migration, providing support with procurement IT equipment, network gear installation, switches and routers configuration, and network racks
Senior Desktop Support Engineer
Elanco
, New Zealand
02.2022 - 02.2023
- Follow up on the request for technical assistance and the steps to resolve it
- Update the ticketing system with the resolution steps
- Act as the initial point of contact for all computer and system-related concerns from clients or other employees
- Assist the clients in creating training materials about computer troubleshooting and usage
- Organize and file documentation about warranties and instructional guides for computer hardware
- Maintain a working log detailing all required system updates, as well as the date of completion
- Attending in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems
- Resolve technical issues related to network interruptions
- Install and configure computer systems and applications within the company
- Currently Handling 7 servers, 100+ laptops, 12 + Network printers, 4 label printers
- Performing Daily, Weekly, and Monthly backup
- IT experience in end-user support in a medium-to-large environment with 200+ Users
- Experience in Microsoft Office 365, Citrix, Active Directory, Network printers, Reimaging, Helpdesk support, Ticketing systems, Outlook, and Teams
- Level 2 IT Support experience
Desktop Support Engineer
Green Light Professional Services
, New Zealand
11.2021 - 02.2022
- Maintaining Servers, Networks, desktops, Laptops, printers, scanners & other IT-related infrastructure, and Computer Hardware Maintenance
- Software & Hardware support Administration and Maintenance of LAN
- Support for Internet-related calls
- Configuration, upgradation, and Installation of desktops and Printers
- Configuration and maintenance of Network Print
Senior Field Service Coordinator
Petrolink International
Al-Khobar, Saudi Arabia
03.2011 - 09.2020
- Company Overview: Field Service Coordinator Petrolink Saudi Arabia
- Led a diverse team of over 100 engineers for Saudi Aramco data analytics project implemented in over 240 Oil rigs across Saudi Arabia
- Managed and configured secure onsite network for various upstream operations
- Identification and rectification of various issues in processes involved with daily operations that impeded service improvements
- Supporting Real-time Operation Center and Technical Research departments for all Drilling operating rigs for Saudi Aramco
- Collaborated with client research teams in the deployment of advanced well-site technology
- Managed data quality check with respective Rig instrumentation contracted to Saudi Aramco
- Conducted training programs to improve service without decreasing the quality of service to clients at Saudi Aramco
- 5+ Years' IT experience in end-user support in a medium-to-large environment with 500+ Users
- Field Service Coordinator Petrolink Saudi Arabia
Sr. Technical Engineer (IS Department)
Wipro Infotech
Mumbai, India
08.2007 - 07.2008
- Company Overview: Client: Bharat Petroleum Corp Ltd (BPCL), Mahul Mumbai
- Maintaining Servers, Networks, desktops, Laptops, printers, scanners & other IT-related infrastructure, and Computer Hardware Maintenance
- Software & Hardware support Administration and Maintenance of LAN
- Installation & upgrade of Server and Client in Anti-Virus E-Trust
- Configuration and Troubleshooting of Printers
- RAS and VPN configuration for BPCL users to access Email and SAP from outside
- Technical support & training to engineers as well as users over the phone
- Daily, Weekly, & Monthly backup reports to the IS Manager at the customer site & Program Manager
- Installation, configuration, and troubleshooting of Switches and Hubs
- Implementation and maintenance of various LAN projects
- Administration of access rights and user account
- Client: Bharat Petroleum Corp Ltd (BPCL), Mahul Mumbai
Technical Support Engineer
CHS Pvt Ltd
Mumbai, India
08.2006 - 07.2007
- Support Win 98, Win XP, and Win 2K
- Installation, configuration, and troubleshooting of Switches and Hubs and Cable MODEM
- Support for Internet-related calls
- Providing support for 100+ local users
- Providing Internet sharing to small offices
Customer Support Engineer
Accel Frontline
Cochin, India
09.2005 - 09.2006
- Installation of Win 98, Win XP, and WIN 2K
- Checking & providing new LAN connection, I/O point, Patch Panel, HUB
- Responsible for handling Customer Support for assembling and Branded PCs and Printers
- Configuration, upgradation, and Installation of desktops and Printers
- Troubleshooting and performance tuning of Outlook client mail system
- Configuration and maintenance of Network Printer
- Performing Daily, Weekly, and Monthly backup
Education
Diploma - Computer Hardware Maintenance
Kerala University
01.2005
Pre-Degree Examination -
Board of Secondary Education
01.2002
SSLC -
Board of Public Examinations
01.2000
Skills
- Excellent customer service skills
- Excellent documentation skills
- Project management skills
- Sound knowledge of LAN technologies
- Sound knowledge of WAN technologies
- Sound knowledge of Routing protocols
- Sound knowledge of VPNs
- Sound knowledge in VLANs
- Good knowledge of computer software troubleshooting
- Good knowledge of computer hardware troubleshooting
- Experience in installing and configuring Microsoft servers (2008, 2012, 2016)
- Solid understanding of MS Active Directory
- Solid understanding of DNS
- Solid understanding of DHCP
- Solid understanding of TCP/IP
- Solid understanding of Windows 7
- Solid understanding of Windows 10
- Solid understanding of Microsoft O365
- Solid understanding of Mac OS
- IT automation tools – ServiceNow
- IT Automation tools – TeamViewer
- IT automation tools: Remedy
- Virtualization Technologies - VMware
- Virtualization Technologies: Hyper-V
Disclaimer
I hereby declare that the information furnished above is accurate to the best of my knowledge.
Languages
- ENGLISH
- HINDI
- MALAYALAM
- ARABIC
Personal Information
- Date of Birth: 05/25/85
- Gender: MALE
- Nationality: INDIAN
- Marital Status: Married
Timeline
Site In charge
People Bank
04.2024 - Current
Senior IT Specialist
HCL Technologies
02.2023 - 03.2024
Senior Desktop Support Engineer
Elanco
02.2022 - 02.2023
Desktop Support Engineer
Green Light Professional Services
11.2021 - 02.2022
Senior Field Service Coordinator
Petrolink International
03.2011 - 09.2020
Sr. Technical Engineer (IS Department)
Wipro Infotech
08.2007 - 07.2008
Technical Support Engineer
CHS Pvt Ltd
08.2006 - 07.2007
Customer Support Engineer
Accel Frontline
09.2005 - 09.2006
Diploma - Computer Hardware Maintenance
Kerala University
Pre-Degree Examination -
Board of Secondary Education
SSLC -
Board of Public Examinations
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