Bijo Joseph
Auckland,Auckland
Summary
Proven leader and adept coordinator with extensive experience at Franklin private hospital and Counties Manukau District Health Board, enhancing team productivity and customer satisfaction. Mastered schedule coordination and staff management, significantly optimizing workflow. Demonstrates a friendly, positive attitude, ensuring high-quality service delivery and fostering a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Senior Theatre Coordinator/acting Manager
Frankiln Private Hospital
Pukekohe, AUK
07.2021 - Current
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coached employees through day-to-day work and complex problems.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
Gastro Department Coordinator
Counties Manukau District Health Board
Manukau Auckland
07.2019 - 06.2021
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Coordinated staffing resources during times of high patient acuity or census fluctuations to maintain optimal nurse-to-patient ratios.
- Demonstrated adaptability in responding to unexpected scheduling changes, maintaining seamless operations during unforeseen circumstances.
- Optimized resource utilization by monitoring staffing levels and reallocating employees as needed to meet operational demands.
- Contributed to improved workforce efficiency through strategic scheduling based on skill sets and availability.
Registered Nurse
Counties Manukau District Health Board
Manukau, NTL
08.2014 - 05.2019
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Education
Bachelor Of Nursing -
Rajeev Gandhi University
Bangalore 2010
Skills
- Schedule Coordination
- Staff Management
- Multitasking and Organization
- Team Leadership
- Customer Service Management
- Workflow Optimization
- Friendly, Positive Attitude
- Dependable and Responsible
Timeline
Senior Theatre Coordinator/acting Manager
Frankiln Private Hospital
07.2021 - Current
Gastro Department Coordinator
Counties Manukau District Health Board
07.2019 - 06.2021
Registered Nurse
Counties Manukau District Health Board
08.2014 - 05.2019
Bachelor Of Nursing -
Rajeev Gandhi University