Overview
Work History
Certification
Timeline
Generic

Billie Dillon

Ōkaihau,AUKNorthland

Overview

27
27
years of professional experience
1
1
Certification

Work History

Kaiawhina

Te Kōhanga Reo o Ōkaihau
Ōkaihau, Northland
05.2022 - Current
  • Provided a safe and stimulating learning environment for young children.
  • Developed age-appropriate activities to encourage physical, social and intellectual development of children.
  • Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
  • Assisted with planning, preparing and serving meals according to dietary requirements.
  • Organized indoor and outdoor playtime activities to promote physical and mental development of children.
  • Collaborated with parents in order to discuss their child's progress or any concerns they may have had regarding their child's development or behavior.
  • Planned field trips such as visits to local parks, museums, libraries for educational purposes.
  • Provided guidance on personal hygiene habits such as hand washing and teeth brushing.
  • Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
  • Maintained a clean classroom environment ensuring toys are sanitized regularly.
  • Ensured compliance with relevant regulations such as health and safety standards.
  • Assisted students with special needs by providing additional support when required.
  • Contributed towards creating a curriculum based on developmental milestones set out by Early Years Foundation Stage.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Stuck to daily routines to help children feel comfortable and promote development.
  • Promoted good behaviors by using positive reinforcement methods.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Taught children foundational skills in colors, shapes and letters.

Kaiawhina

Te Kōhanga Reo o Ōkaihau
Ōkaihau, Northland
06.2016 - 02.2017
  • Provided a safe and stimulating learning environment for young children.
  • Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.

Skills Officer

Australian Computer Society
CBD, Sydney
08.2008 - 03.2011
  • Conducted investigations into complaints from customers or employees regarding violations of company policy.
  • Provided guidance to team members on how to effectively complete tasks within established timelines.
  • Performed background checks on prospective employees prior to hire date.
  • Identified needs of customers promptly and efficiently.

Company Store Manager

Muffin Break
CBD, Sydney
04.2007 - 06.2008
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Created weekly work schedules for store personnel.
  • Performed regular price checks to ensure competitive pricing.
  • Managed daily banking activities such as deposits and withdrawals.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Developed relationships with suppliers to negotiate better prices.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Updated and maintained store signage and displays.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Bakery Manager

Muffin Break
Bondi Junction, Sydney
05.2005 - 02.2007
  • Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
  • Created cost-effective strategies to reduce waste while increasing productivity levels.
  • Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
  • Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints.
  • Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
  • Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
  • Displayed freshly baked items, cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery.
  • Assisted bakery manager with coordinating product ordering, receiving, and stocking.
  • Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
  • Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.
  • Managed daily bakery operations, ensuring efficient workflow and high-quality product output.
  • Ensured adherence to health and safety regulations, maintaining a clean and safe working environment.
  • Led hiring, training, and supervising bakery staff, fostering a collaborative and productive work environment.
  • Conducted performance evaluations for staff, identifying areas for improvement and providing constructive feedback.
  • Planned and executed bakery layout and design for optimal operation and customer experience.
  • Oversaw inventory management, including ordering supplies and managing stock levels to meet production needs.
  • Developed and maintained relationships with key clients, including wholesale, retail, and special event customers.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Counted and balanced registers.
  • Trained, managed and motivated employees to promote professional skill development.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Processed credit card payments and counted back change and currency with accuracy rate.

Accounts Reconciliation

The University of Sydney
CBD, Sydney
11.2003 - 01.2005
  • Prepared monthly reconciliations of accounts payable and receivable.
  • Performed monthly reconciliations of payroll accounts to ensure accurate financial reporting.

Sales Assistant

Queens Square News Agency
CBD, Sydney
12.2001 - 09.2003
  • Assisted in creating displays to promote products.
  • Informed customers about current promotions and discounts.
  • Replenished merchandise on shelves as needed throughout the day.
  • Processed special orders for out-of-stock items when necessary.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Answered incoming telephone calls to provide store, products and services information.
  • Accepted and completed cash, check and credit card payments.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Fostered relationships with customers to expand customer base and retain business.
  • Processed transactions quickly and accurately, maintaining a balanced cash drawer.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Customer Service Cashier

Andersen's of Denmark Ice Cream
Darling Harbour, Sydney
07.2001 - 12.2001
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Processed credit card transactions accurately and efficiently.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Complied with all health and safety regulations while performing job duties.

Sales Assistant

The Warehouse
Kaikohe, Northland
12.1997 - 06.2001
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Replenished merchandise on shelves as needed throughout the day.

Certification

  • Workplace First Aid
  • Te Wānanga o Raukawa - Poupou Huia Te Reo 2
  • Te Ara Tuarua mo Te Reo Māori - NZ2855, NZ2856
  • Te Ara Tuatahi mo Te Reo Māori - NZ3043, NZ3044
  • Te Wānanga o Raukawa Poupou Huia Te Reo 1

Timeline

Kaiawhina

Te Kōhanga Reo o Ōkaihau
05.2022 - Current

Kaiawhina

Te Kōhanga Reo o Ōkaihau
06.2016 - 02.2017

Skills Officer

Australian Computer Society
08.2008 - 03.2011

Company Store Manager

Muffin Break
04.2007 - 06.2008

Bakery Manager

Muffin Break
05.2005 - 02.2007

Accounts Reconciliation

The University of Sydney
11.2003 - 01.2005

Sales Assistant

Queens Square News Agency
12.2001 - 09.2003

Customer Service Cashier

Andersen's of Denmark Ice Cream
07.2001 - 12.2001

Sales Assistant

The Warehouse
12.1997 - 06.2001
  • Workplace First Aid
  • Te Wānanga o Raukawa - Poupou Huia Te Reo 2
  • Te Ara Tuarua mo Te Reo Māori - NZ2855, NZ2856
  • Te Ara Tuatahi mo Te Reo Māori - NZ3043, NZ3044
  • Te Wānanga o Raukawa Poupou Huia Te Reo 1

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Billie Dillon