Billy Brown
Auckland,AUK
Summary
Dynamic and reliable professional with a proven track record at Waitemata Golf Club, excelling in high-volume environments. Expert in customer service and beverage knowledge, I significantly enhanced guest satisfaction and efficiency. Skilled in cleanliness and communication, I fostered a positive and hygienic dining experience, training peers and managing inventory effectively. Hardworking Kitchen Hand known for handling support tasks, mopping floors, maintaining food safety and restocking pantry items. Considered motivated and efficient worker.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Waitemata Golf Club
10.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Assisted with inventorying beverage stock and bar supplies.
Restaurant Waiter
Vondel
11.2022 - 06.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
Kitchen Hand
Vondel
07.2021 - 11.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Promoted a safe work environment by adhering to strict health and safety guidelines during all tasks performed in the kitchen.
- Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.
Event Worker
Officers Mess
03.2021 - 06.2021
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Enhanced guest experience by providing attentive service and anticipating their needs during wedding events.
- Provided personalized assistance to guests, including serving plated meals and refilling beverages as needed for optimal satisfaction.
Food and Beverage Attendant
Stanley Bay Bowling and Petanque Club
06.2019 - 12.2020
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Education
Bachelor of Business - Human Resources, Management And Leadership
Auckland University of Technology
Auckland, NZ12.2026
High School Diploma -
Takapuna Grammar School
Auckland, NZ11.2022
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Cleanliness and hygiene
- Customer service expertise
- Food Service
Certification
- Licence Control Qualification, Waitemata Golf Club
Timeline
Bartender
Waitemata Golf Club
10.2023 - Current
Restaurant Waiter
Vondel
11.2022 - 06.2023
Kitchen Hand
Vondel
07.2021 - 11.2022
Event Worker
Officers Mess
03.2021 - 06.2021
Food and Beverage Attendant
Stanley Bay Bowling and Petanque Club
06.2019 - 12.2020
Bachelor of Business - Human Resources, Management And Leadership
Auckland University of Technology
High School Diploma -
Takapuna Grammar School
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