Bing De Jesus
Auckland,Glendene
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and service information, and resolving any emerging problems clients might face with accuracy and efficiency.
An organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I'm currently seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management skills, and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Client Manager
Strikeforce NZ
05.2019 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Established performance and service goals and held associates accountable for individual performance.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Space Management Analyst
Woolworths New Zealand
08.2007 - 04.2019
- Monitored and replenished display inventory and restructured according to available stock.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Developed visual merchandising plans and strategies to promote store offerings.
- Presented store update suggestions and layouts to management and stakeholders.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed merchandising strategy to efficiently move overstock.
- Monitored store traffic and customer engagement to determine display effectiveness.
Category Assistant
Woolworths New Zealand
12.2003 - 08.2007
- Identified appropriate marketing channels and target customers for campaigns.
- Created customized marketing materials to increase product awareness.
- Wrote engaging and successful marketing, advertising, and website copy.
- Researched and evaluated potential new markets and products.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Generated reports to support development and implementation of marketing plans.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Utilized specialized software to capture and process data.
- Tracked key metrics and developed spreadsheets and data models.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Created and distributed surveys for data collection and analysis.
- Established and managed relationships with external data providers and research vendors.
Duty Manager
Woolworths Supermarket
09.2001 - 12.2003
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and implemented new procedures and policies to improve operational productivity.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Assisted in development of marketing materials and campaigns to use for promotions and advertising.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Monitored workflow to improve employee time management and increase productivity.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Developed and implemented customer service policies to enhance satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Boosted team performance by developing customer service training materials and conducting service training.
Grocery Assistant
Big Fresh
10.1996 - 09.2001
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Recommended products to customers to drive sales.
- Retrieved items for customers and verified prices.
- Checked aisles for spills to complete quick clean-up.
- Stocked fruits and vegetables and removed old or poor quality products.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Marked down and retagged products for special promotions.
- Opened and closed stores by balancing cash registers and receipts.
- Completed regular cycle counts and inventory audits.
- Supported promotional plans by updating signage with price changes.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
- Handled specialty seafood items for packaging and display.
- Reduced losses due to shrinkage and damaged goods by 50% with continuous shelf checks and store surveillance.
Production Analyst
Tegel Foods (Relief)
01.2000 - 02.2000
- Identified root causes of recurring problems to implement effective solutions.
- Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
- Used Movex and In-house inventory software to document internal procedures and monitor daily reports.
- Reduced processing time by analyzing job schedules and implementing appropriate modifications.
- Conferred with internal staff to deliver smooth functioning and minimal downtime of newly implemented systems and procedures.
- Made sure that products were produced on time and are of good quality.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
- Prepared reports and technical documentation of day-to-day production processes.
- Developed and enhanced personnel work instructions to clear up confusion and boost performance.
- Mapped process workflows to enhance understanding of procedures.
- Enhanced data gathering, extraction and analysis for diverse workflows and procedures.
- Investigated processes to develop maps and determine optimal improvement approaches.
- Provided daily support with escalated ticket resolution and liaised with business and technical leads.
Education
Diploma in New Zealand Business
Auckland University of Technology
Auckland, NZ11.2005
Diploma in Management
New Zealand Institute of Management & Leadership
Christchurch, NZ02.2004
Skills
- Clientele Interactions
- Building Relationship
- Daily Workflows
- Business Objective Analysis
- Plan Sales
- Profitability Assessments
- Problem-Solving
- Client Base Retention
- Sales Statistics Analysis
- Program Promotion
- Creative Thinking
- Business Analytics
Accomplishments
- Consistently achieved 90-95% completion on client activations by effectively coordinating with key stakeholders and filling the gaps when needed.
- Achieved client retention by developing and introducing our in-house CRM for reporting daily tasks.
- Used Microsoft Excel to develop inventory and capacity tracking spreadsheets.
Affiliations
Holy Cross Catholic School Board of Trustees
Toyakwai Karate Association
Hobbies
Reading, Drawing, Painting, Cooking, Photography, DIY, and Martial Arts
Additional Information
I am a highly motivated person and consider myself to be a hard worker who always gives my very best and consistently maintains a high standard in all situations. I am always committed and dedicated to learning new skills. I’m an organized and focused person who aims high and always completes tasks on time. I am punctual and work well as an individual or in a team.
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Client Manager
Strikeforce NZ
05.2019 - Current
Space Management Analyst
Woolworths New Zealand
08.2007 - 04.2019
Category Assistant
Woolworths New Zealand
12.2003 - 08.2007
Duty Manager
Woolworths Supermarket
09.2001 - 12.2003
Production Analyst
Tegel Foods (Relief)
01.2000 - 02.2000
Grocery Assistant
Big Fresh
10.1996 - 09.2001
Diploma in New Zealand Business
Auckland University of Technology
Diploma in Management
New Zealand Institute of Management & Leadership
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