Bin Muhami Jerry Ramazani
Invercargill South Land ,Invercargill
Summary
Proven Account Manager and Customer Service Representative at LSG Sky Chefs South Africa, adept in client relations and customer service. Excelled in enhancing client satisfaction and loyalty through effective communication and problem-solving skills. Demonstrated expertise in account management and teamwork, significantly improving client retention and team collaboration.
Overview
12
12
years of professional experience
Work History
Account Manager
LSG Sky Chefs South Africa
07.2019 - 03.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Customer Service Representative
LSG Sky Chefs South Africa
07.2009 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor Of Commerce - Commerce
Southern Institute of Technology
InvercargillDiploma - Business Management
Birname Business College
Johannesburg South Africa 07.2006
Certificate - Business Management
Birname Business College
Johannesburg, South Africa 12.2005
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer relationships
- Team Training
Languages
English
Full Professional
French
Full Professional
Timeline
Account Manager
LSG Sky Chefs South Africa
07.2019 - 03.2021
Customer Service Representative
LSG Sky Chefs South Africa
07.2009 - 03.2019
Bachelor Of Commerce - Commerce
Southern Institute of Technology
Diploma - Business Management
Birname Business College
Certificate - Business Management
Birname Business College
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