BINSON VARGHESE
Wigram,New Zealand
Summary
Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 10 years.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Systems Engineer
Collins Aerospace
Christchurch, New Zealand
02.2016 - Current
- Provide technical services and IT support at Christchurch Airport supporting the day to day operations of multiple airlines.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Remote access solution support: VPN, Terminal Services.
- Used Virtualization technologies such as VMware.
- Remote monitoring and management of system alerts and notifications (Nagios and Zabbix configuration and support).
- Airlines TE installation, testing and troubleshooting and Work order implementations.
- Perform network assessments, security audits and new client consultations.
- Reporting and escalating issues to proper Collins Aerospace operational escalation points.
- Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing.
- Conducted end-user reviews for modified and new systems.
Service Management Centre Technician
Tait Communications
Christchurch, New Zealand
04.2014 - 09.2015
- To maximize the performance and availability of Tait Managed Services Client Networks, Enterprise Systems and Applications or other systems and ensure that these are available and performing to agreed SLA's 24x7
- Ensure all assigned client requests (for advice, information, support), and complaints, are managed appropriately and promptly
- Work with the other SMC staff to monitor and manage the system changes in accordance with approved change requests
- Coaches and trains peers and staff in SMC as directed
- Support post Incident reviews, and as directed identify root causes and captures lessons learned and process improvement recommendations
- Support the diagnosis of technical incidents and problems as assigned and directed
- Troubleshoot and manage unplanned Network incidents by coordinating callout to suitable escalation partners to meet agreed service levels
- Carry out additions, deletions and changes to the Helpdesk Knowledge base ensuring the Knowledge base information pertaining to the SMC is correct and current
- Attend to Client calls and communication within Service levels targets
- Ensure all client requests (for advice, information, support), and complaints, are met with a professional, client service focused and timely manner
- Keep peers, line manager and Clients informed by effective feedback and documents
- Maintains documentation required for monitoring and responding to Client operating procedures and processes
- Monitor and report as per the SLA on Systems and support Performance and Availability
Customer Support Engineer
Ricoh
Christchurch, New Zealand
06.2012 - 12.2013
- Carry out regular service, maintenance, and field modifications on Ricoh equipment
- To be adaptable to changing situations or circumstances especially those you are not familiar with and to develop practical solutions to unfamiliar or difficult situations
- Be responsible for the achievement of quality and quantity goals
- To be responsible for stock control and minimise costs, especially spare parts
- To be responsible for correct administration, accounting and the timely completion of all necessary paperwork as required by the company
- Be responsible for maintaining/improvement of internal and external customer relations
- Identify any customer requirements and liaise with other departments to assist with customer problems
- Initiate/propose improvements within the team
- To take care of/maintain the company's property, eg: company car, tools, spare parts, manuals etc
- Actively assist in the selling of Ricoh's products.
Provisioning Coordinator
Chorus New Zealand
Christchurch, New Zealand
12.2011 - 03.2012
- Interrupt customer requests for Access Seeker Voice and manually provision the order
- Take responsibility of orders to ensure they successfully complete on the due date and meet customer’s expectation
- Manually interrupt and resolve system exceptions
- Translate bulk requests into individual orders
- Report system faults and errors
- Liaise and communicate with (written & verbal) with Team members, Other business units, Internal customers, Service companies, Service providers, System support teams.
Service Delivery Coordinator
Spark New Zealand
Christchurch, CAN
06.2011 - 12.2011
- Interrupt customer requests for Access Seeker Voice and manually provision the order.
- Take responsibility of orders to ensure they successfully complete on the due date and meet customer’s expectation.
- Manually interrupt and resolve system exceptions.
- Translate bulk requests into individual orders.
- Report system faults and errors.
- Liaise and communicate with (written & verbal) with Team members, Other business units, Internal customers, Service companies, Service providers, System support teams.
Education
Diploma in Hardware & Network Engineering - MCSE-CCNA
Time Networking Technologies
Adoor, Kerala10.2009
Graduate Diploma - Information And Communication Technologies, EBusiness
Ara Institute of Canterbury
Christchurch, CAN12.2010
Bachelor of Technology - Computer Science
Cochin University of Science And Technology (CUSAT)
Cochin, Kerala06.2008
Skills
- Configuration and Management
- Technical Support and Assistance
- Network Infrastructure Administration
- Technology Best Practices
- Application Testing
- User Acceptance Testing (UAT)
- System Acceptance
- Technical Analysis
- Customer Proposals
- Hardware and Software Installation
- Switches and Routers
- Windows Client and Server Operating systems
Certification
Certificate in Web applications, a career certification by NIIT.
Microsoft Certified Professional(MCP).
Microsoft Certified System Administrator(MCSA).
Microsoft Certified System Engineer(MCSE).Microsoft id: 7076836
Cisco Certified Network Associate(CCNA) , Cisco id : CSCO11663791
Timeline
Systems Engineer
Collins Aerospace
02.2016 - Current
Service Management Centre Technician
Tait Communications
04.2014 - 09.2015
Customer Support Engineer
Ricoh
06.2012 - 12.2013
Provisioning Coordinator
Chorus New Zealand
12.2011 - 03.2012
Service Delivery Coordinator
Spark New Zealand
06.2011 - 12.2011
Diploma in Hardware & Network Engineering - MCSE-CCNA
Time Networking Technologies
Graduate Diploma - Information And Communication Technologies, EBusiness
Ara Institute of Canterbury
Bachelor of Technology - Computer Science
Cochin University of Science And Technology (CUSAT)
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