Bipin Varghese
Auckland,AUK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Infrastructure Specialist-Storage and Cloud
Nournet
04.2019 - 11.2023
- Enhanced system performance by optimizing server configurations and implementing virtualization technologies.
- Reduced downtime for critical applications by automating backup processes and implementing disaster recovery plans.
- Streamlined IT operations with the deployment of monitoring tools to proactively identify and resolve issues.
- Increased network security using regular vulnerability assessments.
- Collaborated with cross-functional teams to deliver complex infrastructure projects on time and within budget.
- Mentored junior team members, providing technical guidance and support in troubleshooting issues and improving their skills.
- Developed comprehensive documentation of infrastructure architecture, policies, and procedures for easy reference by all team members.
- Managed relationships with key technology vendors to negotiate favourable contracts and ensure timely delivery of hardware and software products.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Analyzed and maintained system and application performance.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Oversaw development and maintenance of organization computer systems.
Team Lead-Technical Support
Ensure Services Arabia LLC
08.2012 - 03.2019
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
Customer Support Engineer
Redington Arabia Ltd
03.2008 - 04.2012
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Streamlined support processes for faster issue resolution and increased efficiency.
- Collaborated with cross-functional teams to improve product quality and reduce customer complaints.
- Reduced response times by optimizing ticketing system workflows and prioritizing high-impact issues.
- Conducted regular training sessions for new hires to ensure consistent service levels across the team.
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.
- Contributed significantly to exceeding SLA targets consistently while maintaining high-quality service standards.
- Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
Customer Support Engineer
Accel Frontline Ltd
10.2004 - 02.2008
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Streamlined support processes for faster issue resolution and increased efficiency.
- Developed comprehensive troubleshooting guides for common issues, resulting in quicker problem-solving for clients.
- Conducted regular training sessions for new hires to ensure consistent service levels across the team.
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
Diploma - Electronics Production Technology
Government Polytechnic
Kalamassery, Kerala, India04.2000
Skills
- Hardware troubleshooting
- Virtualization and Backup Technologies
- Incident Management
- Application support
- Capacity Planning
- Operating System Expertise
- Storage Area Networks
- Server Administration
- Cloud Infrastructure Management
- Performance Improvements
- Company Policy Compliance
- Deployment coordination
- Technical Support and Assistance
- Problem-solving abilities
Certification
- Cisco Certified Network Associate
- Microsoft Certified System Administrator
- DELL Certified Server Engineer
- NetApp Certified Storage Support Engineer
Timeline
Senior Infrastructure Specialist-Storage and Cloud
Nournet
04.2019 - 11.2023
Team Lead-Technical Support
Ensure Services Arabia LLC
08.2012 - 03.2019
Customer Support Engineer
Redington Arabia Ltd
03.2008 - 04.2012
Customer Support Engineer
Accel Frontline Ltd
10.2004 - 02.2008
Diploma - Electronics Production Technology
Government Polytechnic
- Cisco Certified Network Associate
- Microsoft Certified System Administrator
- DELL Certified Server Engineer
- NetApp Certified Storage Support Engineer
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