Bipranpreet Singh
Waimauku
Summary
Dynamic retail professional with a proven track record at Caltex Waimauku, excelling in sales management and customer relationship building. Adept at training teams and enhancing customer engagement through effective problem-solving and visual merchandising strategies. Committed to driving performance and achieving operational goals in fast-paced environments.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Store Manager
Caltex Waimauku
Waumauku
07.2021 - Current
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored new staff on customer service and sales techniques.
- Coordinated promotional events to enhance customer engagement and sales.
- Assisted in resolving customer complaints with effective communication strategies.
- Collaborated with management to improve store layout and product placement.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Customer Service Representative
Mobil
Manurewa
12.2019 - 03.2021
- Assisted customers with inquiries about products and services.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer complaints through active listening and problem-solving techniques.
- Educated customers on promotions and loyalty programs available at Mobil.
- Handled cash and managed financial transactions securely and accurately.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
NZ Diploma in Technical Support Lrvel 5 -
Aspire 2 International
Auckland city 06.2019 - 03.2021
NZ Diploma in System Administration Level 6 -
Aspire 2 International
Auckland City, Auckland 05.2020 - 03.2021
Skills
- Sales management
- Visual merchandising
- Inventory control
- Point-of-sale systems
- Customer relationship management
- Team building
- Performance analysis
- Problem solving
- Time management
- Leadership development
- Relationship building and management
- Flexible schedule
- Upselling and cross selling
- Workforce management
- Staff supervision
- Order management
- Cash auditing
- Records management
- Goals and performance
Timeline
Assistant Store Manager
Caltex Waimauku
07.2021 - Current
NZ Diploma in System Administration Level 6 -
Aspire 2 International
05.2020 - 03.2021
Customer Service Representative
Mobil
12.2019 - 03.2021
NZ Diploma in Technical Support Lrvel 5 -
Aspire 2 International
06.2019 - 03.2021