Bishal Kandel
Waikato,Hamilton
Summary
Ambitious and determined, I am a Software Engineering student at the University of Waikato, with a mature approach to tasks and situations. Drawing from my academic pursuits and with a foundation in customer service and within the fast food industry, I have cultivated a strong work ethic through some valuable work experiences. Proficient in collaborative settings, I always strive to do my best in everything I take on. Known for achieving objectives with excellence and meeting deadlines. I am eager to bring my dedication and enthusiasm to contribute positively to any task or team, aiming for success and a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Crew Trainer
McDonalds
Hamilton East, Hamilton
07.2021 - Current
- Trained crew members on specific customer deliverables, company standards and documentation.
- Provided feedback and coaching to employees needing improvement in performance.
- Assigned tasks to crew members based on skill and experience.
- Implemented and managed training materials related to company-specific products, services and standards.
- Recommended training needs to restaurant training manager.
- Monitored team members progress and completed training reviews.
- Protected team members by enforcing equipment safety regulations and protective gear requirements.
Customer Service Cashier
Welcome Indian Takeaway
Hamilton Te Rapa, Hamilton
10.2019 - 07.2021
- Counted cash drawers before and after shifts and prepared cash bags.
- Operated POS systems using hand-held scanners, theft-detection devices and optical readers.
- Addressed returns and exchanges and assisted customers with refunds or product replacements.
- Informed customers of promotions and special offers to increase sales.
- Resolved customer complaints with balanced solutions.
- Answered customer questions regarding products and services, company policies and pricing.
- Prevented losses by watching for suspicious behavior.
- Recommended items or alternative choices for out-of-stock products.
Education
Bachelor of Engineering - Software Engineering
Waikato University
Hamilton, NZ2027
Skills
- Customer Service
- Teamwork
- Adaptability
- Problem Solving
- Time Management
- Workplace Safety
- Customer Complaint Resolution
- Customer Satisfaction
- Processing Payments
Timeline
Crew Trainer
McDonalds
07.2021 - Current
Customer Service Cashier
Welcome Indian Takeaway
10.2019 - 07.2021
Bachelor of Engineering - Software Engineering
Waikato University
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