Bishan Joshi
Russell,New Zealand
Summary
Dynamic Food and Beverage Team Leader with extensive experience at the Duke of Marlborough Hotel. Proven expertise in beverage service and team leadership, enhancing guest experiences through meticulous attention to detail and exceptional communication. Recognized for elevating service standards and implementing innovative menu development strategies to delight VIP clientele.
Overview
12
12
years of professional experience
Work History
Food and Beverage Team Leader
Duke of Marlborough hotel
Russell, New Zealand
02.2024 - Current
Butler
Feather management consultant
Abu Dhabi, United Arab Emirates
04.2020 - 02.2024
- Company Overview: Work for Royal Family Member | Abu Dhabi, United Arab Emirates 🇦🇪
- Responsible for successful implementation and delivery of professional butler, food and beverage services for The Principal, and VIP Guests
- Proficient bar tender; cocktails, mocktails, wine and spirits service
- Good Practically Barista Experienced
- Creates the atmosphere and is primarily responsible by providing a flawless personal VIP guest experience, pre-arrival, during stay, and at departure
- Supports Butler Manager of large team of Butlers & household staff
- Demonstrated work gratification, and passion through effective communication, with successful relationships with other staff members
- Management of VIP guest satisfaction, needs, and requirements
- Able to communicate with the head host about pre-planning activities
- Responsible protection, silverware, chinaware, glassware, and fine linen
- Deliver exceptional VIP guest silver service in timely and friendly manner
- Responsible for conscientiously clean VIP suites, linen, flowers, toiletries
- Arrangements of corporate meeting and special conference with wow setup
- Serving food and beverage according to frenetic VIP guest schedule
- Create extra-special moments for VIP guest at every opportunity, including recognizing and celebrating birthdays, anniversaries, etc
- Maintains impeccable standards of personal appearance and grooming
- Meticulous with timings special medicine, food, or beverage requirements
- Event Management, special dinners and creates secret spaces for guests privacy and romance with thoughtful and compassionate service
- Analysed operations to improve outlet efficiency and service levels
- Encouraged feedback from the guest, using insights to implement positive process changes
- Improved Front-of-House – FOH staff productivity by elevating greeting and seating processes
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams
Food and Beverage Supervisor
Majestic Casino & Hotel
Goa, India
08.2018 - 06.2019
- Aligned day-to-day activities with targets set by upper management
- Tracked employee productivity, performance and task completion to meet quality standards
- Trained staff in till management practices including reviewing and reconciling daily transactions
- Identified high-ranking performance to promote and reward employees
Senior Waiter
ITC Fortune Hotel
Goa, India
12.2016 - 05.2018
Waiter
Anantara Hotels & Resort
Rajasthan, India
02.2016 - 08.2017
Restaurant Waiter
Ananta hotel & Resort
Rajasthan, India
01.2015 - 01.2016
Hotel Trainee
Anantara Hotels & Resort
Rajsthan, India
01.2014 - 12.2014
Education
Basic Level - Computer Basics
Everest Insitute
07.2014 - 09.2014
Diploma - hotel management
Everest EIHM
Nepal08.2014
High school - Buiness & Mathmatics
Hunainath higher H
Nepal12.2012
Hunainath higher secondary school - Basic
Hunainath higher secondary school
Nepal12.2011
Skills
- Microsoft Word
- Excel
- Beverage service
- Team leadership
- Menu development
- Wine pairing
Languages
- English, Native
- Hindi, Native
- Nepali, Native
Websites
Personal Information
Title: Food and Beverage Team Leader
Passions
- Fitness
- Gym
Timeline
Food and Beverage Team Leader
Duke of Marlborough hotel
02.2024 - Current
Butler
Feather management consultant
04.2020 - 02.2024
Food and Beverage Supervisor
Majestic Casino & Hotel
08.2018 - 06.2019
Senior Waiter
ITC Fortune Hotel
12.2016 - 05.2018
Waiter
Anantara Hotels & Resort
02.2016 - 08.2017
Restaurant Waiter
Ananta hotel & Resort
01.2015 - 01.2016
Basic Level - Computer Basics
Everest Insitute
07.2014 - 09.2014
Hotel Trainee
Anantara Hotels & Resort
01.2014 - 12.2014
Diploma - hotel management
Everest EIHM
High school - Buiness & Mathmatics
Hunainath higher H
Hunainath higher secondary school - Basic
Hunainath higher secondary school