Bittu Mall
Tauranga,Bay Of Plenty
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Forklift Operator
Horticentre
Tauranga
09.2024 - Current
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Reduced product damage by performing routine forklift maintenance and safety checks.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
Assistant Store Manager
City of spices
Timaru , Canterbury
02.2023 - 08.2024
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Maintained inventory by checking merchandise to determine levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Coached and developed store associates through formal and informal interactions.
Assistant Restaurant Manager
Revadol
Singapore
08.2020 - 11.2023
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Collaborated with server trainees to promptly resolve potential customer concerns.
Education
High School Diploma -
American Center For Education
Singapore10.2019
Skills
Retail Operations
- Forklift operation
- Warehouse organization
- Truck loading and unloading
- Problem-solving
- Heavy lifting
- Loading and unloading
- Pallet jack operation
- Workplace cleanliness
- Warehouse safety
- Shipment receiving
- Vehicle inspection
- Safe forklift operation
- High rack storage
- Team player
- Teamwork and collaboration
- Warehouse operations
- Safe driver
- Shipping and receiving expert
Work Planning and Prioritization
Strategic Merchandising
Problem-Solving
Shift Scheduling
Marketing and Promotions
Inventory Control
Mentoring and Coaching
Pricing and Markdowns
Store Opening and Closing
POS Systems Operations
Sales Tracking
Training Management
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Certification
OSH
Dangerous Good
F Endorsement
Education and Training
false,other
Timeline
Warehouse Forklift Operator
Horticentre
09.2024 - Current
Assistant Store Manager
City of spices
02.2023 - 08.2024
Assistant Restaurant Manager
Revadol
08.2020 - 11.2023
High School Diploma -
American Center For Education