Bjorn Rutgers
Auckland,Mangere East
Summary
Dynamic Senior Personal Banker at ANZ with more than 15 years experience. Proven track record in loan origination, relationship management and mentorship. Expert in delivering tailored banking solutions, streamlining processes and enhancing customer satisfaction.
Additional: 15 years experience bartending at popular bars requiring speed and efficiency.
Overview
14
14
years of professional experience
Work History
Senior Personal Banker
ANZ
Auckland, AUK
04.2023 - 07.2025
- Assisted clients with account inquiries and transactions, ensuring efficient service delivery.
- Processed loan applications, verifying accuracy and compliance with regulatory requirements.
- Collaborated with team members to streamline workflow and improve customer satisfaction rates.
- Maintained up-to-date knowledge of industry trends to provide informed recommendations to clients.
- Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
- Mentored junior personal bankers, sharing industry knowledge and best practices for career development.
Bartender
Ponsonby Social Club
09.2024 - 12.2024
- Mix and serve a variety of cocktails and beverages with attention to quality and presentation.
- Maintain cleanliness and organisation of bar area to ensure efficient service and compliance with health standards.
- Collaborate with kitchen staff to create harmonious service experience for patrons.
- Engage customers by providing recommendations based on preferences, enhancing overall satisfaction.
- Monitor inventory levels, restocking supplies as needed to prevent shortages during peak hours.
- Resolve customer complaints promptly, fostering positive relationships and repeat business.
Security Discharge Specialist
BNZ
Auckland, AUK
05.2011 - 12.2022
- Collaborated with cross-functional teams to enhance operational workflows and improve service delivery.
- Analysed customer feedback to identify trends and recommend process improvements for enhanced customer satisfaction.
- Developed training materials to support onboarding of new staff, increasing team efficiency and knowledge retention.
- Managed project timelines and deliverables, ensuring alignment with organisational goals and stakeholder expectations.
- Facilitated regular team meetings to discuss progress, share best practices, and address challenges effectively.
- Supported management in strategic planning initiatives by conducting market research and competitor analysis.
- Followed all company policies and procedures to deliver quality work.
Education
High School Diploma -
Kingsway High School
Durban South Africa No Degree - Marketing Management
Sharks Academy
Durban, South Africa Skills
Relationship management
Loan origination
Portfolio management
Wealth management
Excellent customer service
Organisational skills to ensure effective time management
Attention to detail
Mixology
Timeline
Bartender
Ponsonby Social Club
09.2024 - 12.2024
Senior Personal Banker
ANZ
04.2023 - 07.2025
Security Discharge Specialist
BNZ
05.2011 - 12.2022
High School Diploma -
Kingsway High School
No Degree - Marketing Management
Sharks Academy