Blessing Faaumuumu
Mt Roskill ,Auckland
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Statistics New Zealand. Skilled in problem-solving and active listening, adept at managing high-stress situations and resolving customer complaints with empathy. Demonstrates strong computer proficiency and a professional telephone demeanor, contributing to significant improvements in customer service delivery.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Statistics New Zealand
Auckland, AUK
10.2023 - 11.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
DHL Express
Auckland, AUK
08.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Field Data Collector
Statistics New Zealand
Auckland, AUK
03.2023 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Microsoft Excel
- Professional telephone demeanor
- Administrative Support
Languages
Samoan
Native or Bilingual
Voluntary work
When I’m not employed , I help my parents out and look after my great grandmother and my grandparents by taking them to their hospital appointments and run errands
Timeline
Customer Service Representative
Statistics New Zealand
10.2023 - 11.2023
Customer Service Representative
DHL Express
08.2023 - 09.2023
Field Data Collector
Statistics New Zealand
03.2023 - 05.2023