Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Research Thesis
Timeline
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BLESSY JACOB

Auckland,AUK

Summary

Proactive and compassionate operational leader with over 16 years of experience across the aged care, health, and education sectors. Proven track record in leading high-performing teams, managing large-scale care operations, and delivering strong financial and clinical outcomes. Currently serving as Nurse Manager at Metlifecare Powley, where I lead clinical excellence, compliance, and staff development across the village. Co-founder of Career Plus, a recruitment business that supported New Zealand’s aged care sector during the COVID-19 nursing shortage. Adept in strategic planning, quality assurance, compliance, and stakeholder engagement. Known for driving cultural excellence, resident satisfaction, and operational efficiency, making a confident step toward a Village Manager role.

Overview

16
16
years of professional experience

Work History

Nurse Manager

Metlifecare
Powley
01.2023 - Current
  • Maintained high occupancy levels by ensuring seamless clinical assessments and post-sales onboarding of new residents.
  • Collaborated with the Village Manager to meet and exceed budgetary and financial targets through efficient resource and roster management.
  • Ensured all clinical operations adhered strictly to Metlifecare’s policies, procedures, and sector legislation.
  • Led and nurtured a high-performing care team through consistent communication, coaching, and performance reviews.
  • Played a key role in setting and maintaining the cultural tone of the team in alignment with Metlifecare’s values and pillars.
  • Oversaw timely recruitment, onboarding, and continuous development of clinical staff.
  • Proactively contributed to internal audits, continuous quality improvement, and compliance processes.
  • Supported change management initiatives and ensured transparent, respectful communication with staff.
  • Developed strong relationships with residents and families, effectively resolving concerns and managing complaints with empathy and professionalism.
  • Fostered a vibrant, inclusive, and respectful environment contributing to high resident satisfaction.
  • Ensured Health & Safety practices were followed by all team members, contractors, and visitors on-site.
  • Reported risks, hazards, and incidents through Risk Manager and ensured timely corrective actions.
  • Actively participated in the site’s Health & Safety Committee, ensuring compliance and staff representation.
  • Modeled Metlifecare values in all aspects of leadership, service delivery, and team engagement.

Care Manager

The Selwyn Foundation
Auckland
09.2018 - 01.2023
  • Developed and implemented strategic business plans.
  • Led internal and external audits to maintain compliance and quality standards.
  • Oversaw budget planning, including capital expenditure (Capex).
  • Achieved and exceeded financial targets.
  • Managed occupancy levels and optimized revenue streams.
  • Built and maintained strong relationships with internal and external stakeholders.
  • Conducted staff performance appraisals and facilitated continuous development.
  • Monitored and improved clinical key performance indicators (KPIs).
  • Ensured the health and safety of residents and staff.
  • Identified and mitigated operational risks effectively.
  • Initiated and led new projects and research initiatives.
  • Implemented quality improvement plans and upheld high standards of care.
  • Managed staff rosters efficiently and ensured adequate coverage.
  • Led performance management and staff engagement strategies.
  • Provided ongoing education and training to team members.

Care Manager

Sunrise Healthcare
Westmere
02.2018 - 09.2018

Clinical In-Charge, Emergency Department

Safal Hospital
India
11.2012 - 11.2013

Senior Nurse, Cardiovascular-Thoracic Units

Yashoda Hospital
Hyderabad, India
11.2010 - 10.2012

ICU Nurse & Clinical Instructor

Sacred Heart Mission Hospital
Kerala, India
03.2009 - 08.2010

Senior Registered Nurse

Oceania Healthcare
Mt Albert

Education

Te Ara Full Professional Development Programme - Retirement Villages Association (RVA)

05.2025

i4 Elevate Leadership Programme -

05.2025

Lead Auditor Training - Quality Management Systems, Includes NZQA Unit Standard 8086: Demonstrate knowledge required for quality auditing (Level 4)

Auckland, New Zealand
10.2021

Master of Science - Management and Cardio-Thoracic Nursing

NTR University of Health Sciences
Hyderabad, India
01.2012

Bachelor of Science - Nursing

NTR University of Health Sciences
Hyderabad, India
01.2008

Skills

  • Facility Operations & Business Planning
  • Budget Management & EBITDA Accountability
  • Team Leadership & Culture Development
  • Risk & Incident Management
  • Resident Relations & Customer Satisfaction
  • Clinical Quality & Auditing Compliance
  • Sales & Marketing Support
  • Stakeholder Engagement
  • Facility & Contractor Oversight
  • HR, Recruitment & Staff Development
  • Strategic Thinking & Project Management

Affiliations

  • Nursing Council of New Zealand
  • Auckland Business Chamber

Accomplishments

  • Turned a -$160K budget variance into a $60K surplus within one year.
  • Achieved 3 Continuous Quality Improvements in external audits.
  • Consistently high resident satisfaction survey results.
  • Highest employee satisfaction score in the company.
  • Finalist – Best Aged Care Small Facility Award.
  • Maintained strong occupancy through exceptional service and engagement.
  • Successfully led change and quality improvement projects.
  • Built strong relationships with families, staff, and stakeholders.
  • Strengthened health & safety culture, reducing incidents.

Research Thesis

A Study to Evaluate the Knowledge of Coronary Artery Disease Among Adolescents and to Identify the Risk Factors Present in Adolescents at Selected Junior Colleges.

Timeline

Nurse Manager

Metlifecare
01.2023 - Current

Care Manager

The Selwyn Foundation
09.2018 - 01.2023

Care Manager

Sunrise Healthcare
02.2018 - 09.2018

Clinical In-Charge, Emergency Department

Safal Hospital
11.2012 - 11.2013

Senior Nurse, Cardiovascular-Thoracic Units

Yashoda Hospital
11.2010 - 10.2012

ICU Nurse & Clinical Instructor

Sacred Heart Mission Hospital
03.2009 - 08.2010

Senior Registered Nurse

Oceania Healthcare

Te Ara Full Professional Development Programme - Retirement Villages Association (RVA)

i4 Elevate Leadership Programme -

Lead Auditor Training - Quality Management Systems, Includes NZQA Unit Standard 8086: Demonstrate knowledge required for quality auditing (Level 4)

Master of Science - Management and Cardio-Thoracic Nursing

NTR University of Health Sciences

Bachelor of Science - Nursing

NTR University of Health Sciences
BLESSY JACOB