Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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BLISMAE T. GENOTIVA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assembly and Quality Assurance

NCI Packaging
10.2023 - Current
  • Assigned in the Hygiene hall wherein Formula and food cans undergo strict handling to make sure sanitation is up par; Double checking cans that passed through camera and making sure there are no scums, scratches, and or rejects.
  • Operate robots and make sure production runs smoothly; Overseeing two production lines at the same time and trouble shooting problems with the machines and robots.
  • Increased packaging efficiency by streamlining assembly line process.
  • Conducted quality inspections to ensure compliance with industry standards and specifications.
  • Maintained accurate records of inspection results and quality metrics for reporting purposes.

Customer Service Rep

Alorica
01.2022 - 07.2023
  • Active listening skills: Answered roughly 40+ calls a day with an average holding time of 15 mins; Answer customer queries and concerns regarding their devices and services.
  • Complaint Resolution: Handles bill disputes such as adjustment, education, and credits; Do basic troubleshooting on devices with connection and software issues; Process returns and exchange, also refund.
  • Improving Customer Service: Assist customers with ordering device and accessories; Answer each and every call in an energetic and positive manner; Patiently listens and communicate company policy with empathy.

Education

Bachelor of Science - Hospitality Management

Polytechnic University of the Philippines
01.2023

Skills

  • Active listening skills
  • Improving customer Experience
  • Efficient at acquiring new skills
  • System operation and maintenance
  • Effective team player
  • Independent task management
  • Deadline management
  • Multitasking Abilities

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Resolved assembly problems by altering machine settings to ensure continuous line production.

Certification

  • Full NZ Drivers License
  • Forklift License

Languages

English
Professional Working

Timeline

Assembly and Quality Assurance

NCI Packaging
10.2023 - Current

Customer Service Rep

Alorica
01.2022 - 07.2023

Bachelor of Science - Hospitality Management

Polytechnic University of the Philippines

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BLISMAE T. GENOTIVA