LAXMI PRASANNA BAGAM
Christchurch,Canterbury
Summary
I am an Innovative and analytical person with passion for developing efficient solutions. Highly motivated and enthusiastic individual who works well in teams as having the ability to perform my own initiatives, which will enable me to gain valuable skills and experience and also where I can use my previous skills and knowledge contributing further to growth and development.
Overview
4
4
years of professional experience
Work History
Digital Solutions Developer/ Functional Consultant
Canterbury Regional Council (ECAN)
Christchurch, New Zealand
06.2022 - Current
- Conducted regular user training sessions to promote swift adoption of new systems and enhance overall productivity.
- Reviewed and tested plans and criteria to meet functional and technical requirements.
- Bridged communication gaps between IT professionals and end-users by translating their unique needs into actionable technical specifications.
- Evaluated emerging technologies for potential application in meeting business objectives while remaining aligned with industry best practices.
- Improved system efficiency by identifying and resolving functional discrepancies in software applications.
- Met with clients to understand business requirements, perform gap analysis and translate technical requirements.
- Enhanced user experience with meticulous interface design, ensuring seamless navigation and functionality.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Performed smoke & UAT, unit testing for several projects according to organizational expectations.
- Reduced system errors, conducting rigorous testing and debugging of application features.
- Collaborated with upper management to drive strategy and implement new processes.
BIS Technical Support Specialist
Canterbury Regional Council (ECAN)
Christchurch, New Zealand
03.2021 - 05.2022
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented support interactions for future reference.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Computer Science - Computer Science And Engineering
Gandhi Institute Of Technology And Management
Skills
- Client communication
- Technical issues analysis
- Business process analysis
- Software development
- Incident management
- Application development
- Cross-platform development
- Relationship development
- Active Directory
- IT Services
- Managing service level agreements
- Technical troubleshooting
- Business operations
Timeline
Digital Solutions Developer/ Functional Consultant
Canterbury Regional Council (ECAN)
06.2022 - Current
BIS Technical Support Specialist
Canterbury Regional Council (ECAN)
03.2021 - 05.2022
Bachelor of Computer Science - Computer Science And Engineering
Gandhi Institute Of Technology And Management