Bojan Buha
Mount Eden,NZ
Summary
I view myself as a dedicated professional prepared to deliver case management and client advocacy. I am dedicated to helping my team as well as my clients achieve progress toward goals and meet their specific needs and resolve their goals. I have wide-ranging knowledge of applicable services and professionals appropriate for clients and the position which I am applying for.
Overview
8
8
years of professional experience
Work History
Digital Customer Service Associate
FleetCor
10.2023 - Current
- Improved customer satisfaction by efficiently addressing and resolving digital and inbound phone inquiries.
- Enhanced user experience for online/phone customers through effective troubleshooting and problem-solving techniques.
- Developed rapport with clients by promptly responding to their needs via completing at least 50 phone calls and digital queries per day, resulting in increased customer retention.
- Streamlined communication with customers by utilizing various digital channels and internal systems such as emails and phone conversations.
Account Coordinator
Blackhawk Network
01.2021 - 01.2023
- Supporting the account management team and the wider commerce team
- Communicating, problem solving and working on various projects with clients
- Managing my own accounts, and being the first point of contact for brands, whether they had issues or any other queries, I was there to assist them in a timely and efficient manner
- Pitching clients new opportunities that would further their redemptions through regular meetings
- Facilitating upcoming projects by setting up brands to the database
- Creating visuals to be used in meetings, and ad-hoc duties which needed to be completed as a matter of urgency
- Delegating tasks and queries to appropriate teams to be completed in the most efficient manner, which also gave me valuable experience in task management.
Medical Information Officer
Unified Healthcare Group
01.2019 - 01.2021
- Gathering medical information from healthcare providers to help process insurance claims
- Managing over 100 cases daily and maintaining relationships with healthcare providers and insurers
- Ensuring timely resolution of claims in accordance with insurance company requirements
- Demonstrating exceptional organizational and communication abilities in a fast-paced, time-sensitive setting.
Customer Service Representative
ME Bank
01.2018 - 01.2019
- Gaining a deep understanding of Australia's banking industry and commercial operations
- Building on customer service experience.
- Managed approximately 50 incoming calls, emails and faxes per day from customers
Customer Service Representative
ASB
02.2018 - 09.2018
- Assisting customers with queries and issues relating to their everyday banking needs.
Volunteer
Campbell + Co New Zealand
09.2017
- Overseeing a group of fashion designers during New Zealand Fashion Week
- Gaining insights into event management and building rapport and relationships.
Communications Internship
Eleven PR
01.2017 - 07.2024
- Monitoring and creating social media content for clients
- Putting together media releases and clippings
- Gaining valuable insight into a corporate realm as well as the office environment.
Public Relations Intern
Outside The Square PR
01.2017 - 07.2017
- Developing a comprehensive communications strategy for a not-for-profit organization
- Working with The Heart Movement, an anti-domestic violence initiative
- Receiving recognition as the Best Tertiary project from the Public Relations Institute.
Education
Bachelor of Communications - Public Relations
Auckland University of Technology
01.2017
Skills
- Effective problem solving skills and ability to think creatively and work autonomously
- Exceptional customer service and rapport building experience with clients
- Strong organisational and multitasking skills
- Proven experience as in coordination within a corporate environment
- Possessing working knowledge of marketing strategy and product promotion
- High level of efficiency and initiative
- Ability to handle large number of casework and prioritise time and priorities
- Thinking logically and quickly on how to solve problems in a most efficient manner
Websites
Accomplishments
- Achieved results by completing set task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Documented and resolved tracking team progress which led to more efficient running of goals and deadlines.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Recognized by customers for expedient and effective service.
Timeline
Digital Customer Service Associate
FleetCor
10.2023 - Current
Account Coordinator
Blackhawk Network
01.2021 - 01.2023
Medical Information Officer
Unified Healthcare Group
01.2019 - 01.2021
Customer Service Representative
ASB
02.2018 - 09.2018
Customer Service Representative
ME Bank
01.2018 - 01.2019
Volunteer
Campbell + Co New Zealand
09.2017
Communications Internship
Eleven PR
01.2017 - 07.2024
Public Relations Intern
Outside The Square PR
01.2017 - 07.2017
Bachelor of Communications - Public Relations
Auckland University of Technology
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