Bojan Buha

In my current role at Corpay, I provide timely and effective support to customers via digital channels (digital website inquiries and email). I resolve inquiries, troubleshoot issues, research and solve the issues and ensure customer satisfaction by delivering clear and accurate information. My role involved maintaining a positive brand image, managing multiple cases simultaneously, and collaborating with cross-functional teams to improve the customer experience.

At Blackhawk Network, I supported the account management and commerce teams, handling client communication, problem-solving, and project management. Key responsibilities included:

Managing client accounts as the primary point of contact for inquiries and issues, pitching new opportunities to clients to boost redemptions, setting up brands in the database for upcoming projects, creating visuals for meetings and handling urgent tasks as well as delegating tasks to appropriate teams, gaining valuable experience in task management.

At Unified Healthcare Group, I supported Australia's major insurers by gathering medical information to process insurance claims. I efficiently managed over 100 cases daily, maintaining relationships with healthcare providers and insurers to ensure timely claim resolutions. This high-volume, fast-paced role honed my organisational and communication skills while allowing me to make a positive impact during individuals' vulnerable moments.

At ASB, I managed 80+ customer queries and portfolios daily, promoting banking products and utilising strong sales and product knowledge. The role required excellent interpersonal, communication, and conflict resolution skills in a high-pressure environment. I also developed strong administrative skills, handling multiple systems and working autonomously.

In my final year, I developed a communications strategy for The Heart Movement, an anti-domestic violence initiative in Auckland. Our project was recognised as the Best Tertiary Project by the Public Relations Institute. This experience provided valuable insights into communications, marketing, and building client relationships.