Summary
Education
Skills
Work History
Timeline

BOKYOUNG CHOI

COSAR INTERNATIONAL
Auckland,AUK
BOKYOUNG CHOI

Summary

Recently, due to the sudden closure of my company, I am looking for a new job and am applying after seeing your part-time job advertisement.Although I have over 10 years of experience in the same industry, I am applying with a fresh start. If given the opportunity, I will work hard.

Education

E4E English Course - English For Business

ELPA | Manukau, NZ | 06.2025

Skills

•Scheduled staff coverage to maintain efficient floor operations and support peak shopping periods.
-Monitored cash handling procedures
POS transactions
and end-of-day reconciliation for accuracy.
-Resolved customer concerns professionally
protecting satisfaction and supporting repeat business.
-Reviewed sales performance and adjusted operations to improve team productivity and store results.
-Completed routine store inventories.
-Managed inventory control processes to restore back stock
control costs
and maintain sales floor levels to meet customer needs.
-Coached employees and trained on methods for handling various aspects of sales
complicated issues
and difficult customers.
-Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
-Submitted orders for new inventory.
-Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
-Recruited and retained top talent
with focus on completing timely performance evaluations
providing positive feedback
and rewarding superior performance.
-Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped to effectively sell merchandise meet customer needs.
-Managed inventory control
cash control
and store opening and closing procedures.
-Supervised guests at front counter
answering questions regarding products.
-Assisted with hiring
training and mentoring new staff members.
-Approved regular payroll submissions for employees.
-Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
-Coached sales associates in product specifications
sales incentives
and selling techniques
significantly increasing customer satisfaction ratings.
Problem-solving

Work History

Retail Store Manager

7 Years 1 Month
COSAR INTERNATIONAL | 09.2019 - Current

Managed daily store operations and overall store activities.
- Provided customer service and assisted customers with purchases.
- Managed stock levels, merchandise and product orders.
- Supervised staff and allocated working hours.
- Maintained store presentation and supported sales activities.

Retail Sales Manager

5 Years 4 Months
RED DEER | 05.2005 - 09.2010

- Assisted customers with product selection and purchases.
- Served Korean tourists and provided customer assistance in Korean.
- Helped create a friendly shopping experience for international visitors.

Retail Sales Manager

5 Years 3 Months
AYE LTD | 05.2014 - 08.2019

- Worked as a general staff member during the first year.
- Progressed to a manager role for the remaining period.
- Assisted customers and provided sales service.
- Helped manage stock, merchandise and daily store operations.
- Supported staff coordination and store presentation.

Timeline

Retail Store Manager

COSAR INTERNATIONAL
09.2019 - CurrentRead More

Retail Sales Manager

AYE LTD
05.2014 - 08.2019Read More

Retail Sales Manager

RED DEER
05.2005 - 09.2010Read More

ELPA

E4E English Course from English For Business
Read More

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