Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Bonnie de graaff

Glenfield,AUK

Summary

I have extensive experience in hospitality, particularly in front-of-house roles and coffee preparation, as well as a strong foundation in sales and customer service. I'm eager to learn and take on new challenges, and I'm flexible regarding full-time or part-time work arrangements.

Seasoned Retail Sales Executive with a strong track record in driving store sales and improving customer experience. Skilled in strategic planning, team leadership, and inventory management. Demonstrated success in implementing effective sales strategies, training retail teams, and fostering relationships with customers to boost brand loyalty and revenue.

Offering detail-oriented approach and passion for providing excellent customer service in retail setting. Brings ability to quickly learn and apply product knowledge and sales techniques. Ready to use and develop communication and problem-solving skills in Desired Position role.

Overview

4
4
years of professional experience

Work History

Senior Retail Assistant

Baby On The Move
05.2025 - Current
  • Enhanced customer satisfaction by providing exceptional service and personalized assistance.
  • Increased sales by effectively promoting products and helping customers make informed decisions.
  • Optimized store layout for better customer flow, enhancing the overall shopping experience.
  • Streamlined inventory management processes for improved product availability and reduced stock discrepancies.
  • Strengthened relationships with suppliers, negotiating favorable terms and securing timely deliveries.
  • Performed cash, card, and check transactions to complete customer purchases.

Retail Sales Executive

Farmers
02.2024 - 04.2025
  • Collaborated with other departments within the organization to ensure smooth operations.
  • Conducted market research to identify new business opportunities.
  • Maintained a thorough knowledge of store policies regarding payments, returns, exchanges, warranties.

Barista/FOH

Coffee club
08.2023 - 02.2024
  • Kept up-to-date records of sales transactions using point-of-sale systems.

  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Inflatable Ride Duty Manager

Action Ninja Norld
10.2021 - 01.2024
  • Liaised with other departments to ensure seamless operations across the organization.
  • Monitored performance of staff members, offering advice where appropriate.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.

Barista

Brambles cafe
03.2023 - 12.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Waitress

Omaha golf club restaurant
03.2023 - 12.2023
  • Developed positive relationships with regular customers through friendly conversation.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Assisted in seating guests at tables or booths.

Education

High School Diploma - Digital Marketing

Mahurangi College
Warkworth

Skills

  • Food preparation
  • Heating food
  • Coffee machine knowledge
  • Attention to detail
  • Sales
  • POS system knowledge
  • Team work
  • Individual work
  • Time management
  • Quick adaptability
  • Professionalism
  • Great IT knowledge
  • Great customer service
  • Customer service
  • Inventory management
  • Visual merchandising
  • Employee training
  • Store operations
  • Teamwork and collaboration
  • Customer assistance
  • Strong communication and interpersonal skills
  • Cleaning and sanitizing

Accomplishments

  • First aid certificate, 03/24/25

References

  • Skye Rae, Action Ninja World, 02108836992, Skyelaraenz@gmail.com
  • Sarah McGregor, Coffee Club, 022 048 5662

Timeline

Senior Retail Assistant

Baby On The Move
05.2025 - Current

Retail Sales Executive

Farmers
02.2024 - 04.2025

Barista/FOH

Coffee club
08.2023 - 02.2024

Barista

Brambles cafe
03.2023 - 12.2023

Waitress

Omaha golf club restaurant
03.2023 - 12.2023

Inflatable Ride Duty Manager

Action Ninja Norld
10.2021 - 01.2024

High School Diploma - Digital Marketing

Mahurangi College

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Bonnie de graaff