Overview
Work History
Education
Skills
Languages
Extracurricular Activities
Timeline
Generic

Bonnie Kim

Auckland

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Karen Walker
06.2023 - 03.2024


  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Created and maintained safe and secure work environments for employees.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Increased sales revenue by developing and implementing innovative sales strategies as a VIC leader.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Store Manager

Gorman
08.2021 - 05.2023
  • Created powerful sales strategies resulting in an increase in sales.
  • Helped to increase customer return rates by providing excellent customer service skills and a commitment to customer satisfaction at all times.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Served as a successful leader, promoting and achieving store success.
  • Encouraged employees to do their best, and increased store productivity immensely.
  • Provided optimal assistance to General Manager and handled a variety of tasks
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.

Sales Advisor to Supervisor

H&M
06.2021 - 08.2021
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • As an assistant team leader, worked with customer service advisor to handle escalated customer issues.
  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Led employee relations through effective communication, coaching, training, and development.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Manager Assistant

Gregory
10.2019 - 06.2021
  • Provided exemplary customer service to guests and developed customer service scorecards to measure. customer service performance.
  • Upheld proper visual merchandising standards on retail floor and windows.
  • Supervised creation of high-quality retail fixtures for luxury brands.
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations based on their individual needs and preferences.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Improved customer satisfaction by efficiently and accurately fulfilling online orders.

Tailor/Seamstress Assistant

Look Smart Alterations
10.2020 - 01.2021
  • Altered and hemmed all of different garments to create custom-fitted styles (Personal Measurement, Repairing, Restyling, Remodeling, Shortening, Lengthening, and Taking in and Letting out).
  • Stayed up-to-date on current fashion trends, applying knowledge to create stylish garment modifications tailored to client preferences.
  • Measured and cut fabric for garment construction according to customer specifications.
  • Maintained sewing machines and equipment, ensuring optimal performance for precise workmanship.
  • Assisted with inventory management and restocking of supplies for continuous availability.

Internship-Workroom Assistant

ISBIM(I Still Believe In Miracle)
08.2019 - 10.2019
  • Assisted with the creation of visually appealing presentations to effectively communicate design concepts and ideas.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Coordinated logistical aspects of meetings and events, including venue selection, catering arrangements, and attendee registration.
  • Participated in fittings with models, ensuring proper fit adjustments were made for final garment production runs and for the lookbook photoshoot.
  • Organized showroom layout for optimal visual appeal, promoting an inviting atmosphere for clients.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Internship-Production Assistant

Taylor Boutique
03.2017 - 06.2017
  • Assisted in sourcing materials and trimmings for optimal garment construction, considering the cost, quality, and availability. Especially, reduced production errors through close attention to detail and thorough quality control checks.
  • Achieved consistent, high-quality cuts with meticulous attention to detail and adherence to design specifications.
  • Reduced fabric waste by accurately calculating material requirements and strategically planning cut patterns.
  • Utilized various cutting tools such as rotary cutters, shears, and computerized machines for precise results.
  • Supported to find out and cut the sample fabric scraps for the projects .
  • Prepared materials for shipping by properly labelling packages according to client specifications.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Maintained a safe and clean work environment, contributing to overall team productivity.

Education

Bachelor of Fashion Design - Textile Design

Auckland University of Technology
12.2018

NCEA L3 Completed -

Rangitoto College
Auckland
12.2015

Skills

  • Customer Service and Communication Skill
  • Quality Control, Garment Cutting, and Sewing
  • Fashion Styling and Visual Merchandising
  • Photoshop and Illustrator
  • Time Management and Employee Scheduling
  • Team Management, Building and Leadership
  • Staff Training, Development, Mentoring, and Coaching
  • POS Systems
  • Inventory Tracking and Management

Languages

English
Korean

Extracurricular Activities

  • Rookie Fashion Show Assistant and Exhibited Graduation Collection at the Rookie Showroom
  • Exhibiting Graduation Collection at the Showroom 22


Timeline

Assistant Store Manager

Karen Walker
06.2023 - 03.2024

Store Manager

Gorman
08.2021 - 05.2023

Sales Advisor to Supervisor

H&M
06.2021 - 08.2021

Tailor/Seamstress Assistant

Look Smart Alterations
10.2020 - 01.2021

Manager Assistant

Gregory
10.2019 - 06.2021

Internship-Workroom Assistant

ISBIM(I Still Believe In Miracle)
08.2019 - 10.2019

Internship-Production Assistant

Taylor Boutique
03.2017 - 06.2017

Bachelor of Fashion Design - Textile Design

Auckland University of Technology

NCEA L3 Completed -

Rangitoto College

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Bonnie Kim